Palo Alto Networks · 6 hours ago
Sr Technical Support Engineer, Focused Services, Cortex Cloud Compute
Santa Clara, CA
Full-time
Onsite
Senior Level
$109K/yr - $176K/yrPalo Alto Networks is dedicated to protecting our digital way of life through innovative technology. The Sr Technical Support Engineer will provide advanced technical assistance to top-tier customers, addressing complex post-sales concerns and ensuring optimal security infrastructure through tailored solutions and proactive support.
Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
Responsibilities
Offer advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure
Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility at the highest levels of our customers' organizations
Provide tailored troubleshooting, configuration guidance, and best practices
Effectively manage critical and challenging customer support cases for multi-vendor troubleshooting on complex customer engagements and build positive external customer experience by working closely with Account, Sales, and Marketing teams
Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and standard methodologies to customers
Be the subject matter expert on core technologies of Palo Alto Networks product lines
Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
Travel to customer sites in the event of a critical situation to expedite resolution as required
Provide support that includes mandatory weekend, holiday shift work and on-call support. Support includes a blend of as-needed and rotational coverage, which is subject to change
Qualification
Required
Proven expertise in containerization technologies, including Docker and Kubernetes (or similar orchestrators)
Highly proficient and experienced in deploying, managing, and securing Kubernetes clusters in production and development environments
Experience working with public Cloud provider technologies and services. (AWS, Azure, GCP, OCI)
Demonstrate in-depth knowledge and experience in cloud technologies, best practices, and technologies, including containers and serverless architectures such as AWS ECS, AWS Lambda, Azure Functions, AWS Fargate, Google Cloud Run, and other cloud services
Strong proficiency in both Linux and Windows operating systems
Experience with IAC - (CloudFormation, Terraform, Azure Resource Manager, GCP Cloud Deployment Manager, etc) and CI/CD delivery using code management, configuration management, and automation tools (Jenkins, GitLab, Github, CircleCI, etc.)
Functional knowledge of Go, Python, Powershell, etc. (needed to review and debug existing code), with experience in developing automation scripts and tools
Experience with any claims-based authentication (SAML/OAuth), MFA, RBAC
Preferred
Background in the security domain, cloud security highly preferred
The following certifications are preferred: Prisma Certified Cloud Security Engineer, Certified Kubernetes Administrator/Specialist
Benefits
Restricted stock units
Bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
Founded in 2005
10001+ employees
H1B Sponsorship
Palo Alto Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (579)
2024 (482)
2023 (341)
2022 (452)
2021 (493)
2020 (235)
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
2026-01-22
The Motley Fool
2026-01-22
Company data provided by crunchbase