Wesley Health Centers - JWCH Institute, Inc. · 2 months ago
Intake Coordinator
Los Angeles, CA, US
Full-time
Onsite
Entry Level
2+ years expWesley Health Centers - JWCH Institute, Inc. is dedicated to providing services to those experiencing homelessness. The Intake Coordinator facilitates patient admissions, gathers necessary documentation, and ensures effective communication between clients and internal departments.
Hospital & Health Care
Responsibilities
In collaboration with on site HFH staff, accepts patient referrals from HFH Pathway Homes which may include encampment places, hospitals and other unhoused areas. Collects intake data and prepares admission package for new clients
Obtains all appropriate consents and authorizations for patient participation in the program and for staff to communicate effectively with other service providers/agencies in order to assist patients with linkages to services and resources, benefits acquisition, coordination of services, patient advocacy, etc
Submits intake admission packet to HFH staff and arranges for a assessment within 24 hours of patient’s arrival
Maintains information and tracking of all intakes, providing intake/admission reports on a weekly basis to the Program Director
Assist patients with obtaining income and/or establishing benefits, including assisting with completion and submission of applications, arranging appointments and coordinating transportation as required for applications for health insurance benefits (e.g. Medi-Cal, Medicare, etc.), disability benefits (e.g. Supplemental Security Income (SSI), Supplemental Security Disability Income (SSDI), etc., and other sources of financial assistance, (e.g. Unemployment, General Relief (GR), etc
Provides advocacy on behalf of patients, as appropriate
Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors
Participate in required safety and compliance trainings and apply learned practices in daily work activities
Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace
Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards
Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role
Documents pertinent patient information, following established policy and procedures
Documents accurately in the DHS electronic medical record, all referrals made, appointments scheduled, and patient progress toward obtaining benefits
Documents all data clearly and thoroughly– using name and title, date and time
Follows all DHS requirements to gain access and utilize the electronic medical record
Maintains confidentiality at all times
Discusses any patient information only with appropriate personnel when related to the care being provided
Maintains confidentiality for all documents that contain patient identifier information
Observes and respects confidentiality of information in regards to fellow employees
Responsibility and accountability for adherence to organizational /department standards/policy
Observes department guidelines concerning absences and reports absences in accordance with departmental procedures
Self-identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor
Observes department guidelines to conduct personal business during breaks and lunch hour
Projects a positive professional image and adheres to organizational dress code
Participates in organizational programs/committees as assigned
Participates in assigned staff and other meetings, including quality improvement, case conferences and in-service meetings
Participates in safety programs, which may include assignment to emergency response team
Performs other duties and tasks as may be required or assigned
Demonstrates courtesy, mutual respect and compassion in dealing with others
Initiates and presents positive solutions to problems
Demonstrates effective working relations and works effectively as part of the team to facilitate the organization’s ability to meet goals and objectives
Demonstrates a willingness to accommodate requirements or changing priorities in the workplace
Responsibility and accountability for adherence to organizational and department standards and policy
Observes department guidelines concerning absences and reports absences in accordance with departmental procedures
Self-identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor
Observes department guidelines to conduct personal business during breaks and lunch hour
Projects a positive professional image and adheres to organizational dress code
Qualification
Required
High School diploma or equivalency
Two years' experience in a health care setting providing intake management or similar duties
Willing and able to work well with low income, homeless individuals, with disabilities and special needs
Preferred
Bachelor's degree in related field or equivalent experience
Bilingual English/Spanish
Benefits
Medical, Dental, Vision
Monthly employer-sponsored allowance for assistance with health premiums.
Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
Paid time off (vacation, sick leave) and 13 paid holidays.
401(k) Safe Harbor Profit Sharing plan.
Mileage reimbursement.
Short- and long-term disability plans (LTD/STD).
Life insurance policy & AD&D, and more!
Company
Wesley Health Centers - JWCH Institute, Inc.
JWCH provides comprehensive health care services to safety-net populations in Los Angeles. We are the largest provider of care to homeless persons.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Al Ballesteros, MBA
CEO
Company data provided by crunchbase