Peraton · 4 days ago
Application Support Agent
San Antonio, TX, US
Full-time
Onsite
Entry Level
$30K/yr - $48K/yr
2+ years expPeraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking an Application Support Agent to answer customer inquiries, provide product information, and troubleshoot problems.
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature
Responds to customer inquiries, provides customers with product and service information and processes orders, forms and applications
May also make outboard service calls to potential customers
Utilizes mechanized systems to initiate and complete service orders and handle customer requests
Researches required information using available resources
Identifies and escalates priority issues and complaints
Follows up customer calls where necessary
Completes call logs and produces call reports
May be required to work in one or multiple queues/skill sets over various customer contact channels
May assist in training new employees
Qualification
Required
High School with 2 years' experience
Must be US Citizen
Ability to obtain Department of Defense security clearance (ADP II Public Trust)
Strong critical thinking skills that facilitate expedient problem solving
Must be capable of supporting and maintaining proficiency for a wide range of services
The ability to effectively communicate technical matters to a non-technical audience
Strong customer service and communications skills
Must be able to multi-task in a fast-paced environment with shifting priorities
Knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint)
Familiar with Service Desk support methodology
Preferred
Familiarity with Military Health Systems is preferred
Relevant technical certifications preferred
Familiar with ITIL (certification preferred)
HDI certification preferred
Benefits
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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