Yancey Bros. Co. · 3 months ago
Product Support Sales Representative
Memphis, TN, US
Full-time
Onsite
Senior Level
5+ years expYancey Bros. Co. is the authorized Caterpillar equipment dealer for Georgia, providing high-quality sales, parts, and service since 1914. The Product Support Sales Representative is responsible for executing the aftermarket business plan, achieving sales targets, identifying customer opportunities, and managing relationships to ensure customer satisfaction.
Machinery
Responsibilities
Achieve parts and service sales profitability targets for assigned AOR
Lead Pathfinder Power Solutions' efforts to grow our aftermarket parts and service business to include and expand parts and service capability through supported brands
Participate in assessing aftermarket coverage for Perkins powered and non-Perkins powered equipment that is serviceable by Pathfinder
Identify potential customers and work across the organization to provide parts and service quotes
Manage quoting activity to achieve target conversion rate
Liaise between customers and service department to ensure customer satisfaction
Assist in parts look-up when necessary
Maintain access and proficiency with systems required to perform role
Read and understand financial reports, balance sheets, cash flow and income statements
Develop annual budgets and regular forecasts to monitor how well business forecasts align with actual performance
Contribute to and implement business plans and adjust models to respond to and anticipate changing market conditions
Lead, direct and manage a 'consultative selling' approach to identify and manage customer expectations
Develop and continually seek to improve product knowledge and skill sets for all brands Pathfinder represents
Participate at Trade Shows and Customer Events to generate product support sales leads
Maintain close relationships with Sales, Parts, and Service departments to understand operational opportunities and challenges
Maintain good customer relationships; intervene to solve problems and disputes; look for ways to enhance customer satisfaction within the scope of Pathfinder Power Solutions/Yancey Bros. Co. values and mission statements
Develop and direct Parts and Service marketing strategy and campaigns
Participate in required safety program and work in a safe manner
Additional duties as assigned by manager
Qualification
Required
5 to 7 years of experience in Diesel Engine and/or drive train product support sales
At least 3 years of account management
Computer skills in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)
Knowledge of diesel engines, equipment, and applications, parts and service support, engine failure analysis and warranty administration
Experienced in account management
Excellent communication skills across diverse audience
Good time management and follow-up
Exceptional selling skills required: negotiation, cold calling, closing, and follow-up
Possesses networking and strategic relationship building skills
Preferred
Bachelor's Degree from a four year college / university or related equivalent experience preferred
Benefits
Aggressive compensation levels
Technician tool allowances
Full medical, vision and dental coverage
Employee wellness programs
Paid vacations
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Paid Holidays
Paid Sick Leave
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Company
Yancey Bros. Co.
Since 1914, the employees of Yancey Bros. Co.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tate Anderson
Chief Financial Officer
Jennifer Kozel, CHRO
Chief Human Resources Officer
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