Integrated Dermatology of Fairfax · 15 hours ago
Experienced Patient Scheduler/Account Manager - Dermatology
4700 Exchange Ct, Boca Raton, FL 33431, USA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrIntegrated Dermatology of Fairfax is a leading provider of mobile dermatological care for seniors in the US, seeking an Account Manager to serve as a liaison between senior communities, patients, and practitioners. The role involves scheduling visits, managing relationships, and ensuring the effective implementation of services while maintaining accurate patient information and understanding insurance requirements.
BeautyPersonal Care and HygieneWellness
Responsibilities
Notify communities / facilities and providers of scheduled visit dates, request consultations and provide visit schedules
Organize and maintain monthly provider calendars
Create visit templates and reports with scheduling software for monthly flyer distribution to accounts
Develop and maintain strong relationships with the key decision makers within the community / facility to facilitate growth and address any concerns
Identify areas of concern and identify areas of opportunity for growth
Maintain updated account information in CRM
Work closely with practitioners to ensure seamless patient care
Collaborate with internal teams to ensure customer satisfaction and address any issues that arise
Complete tasks assigned in Planner
Schedule and confirm patient appointments, follow-ups, and referrals
Creating and uploading schedules for practitioners and facilities
Coordinate with patients, Power of Attorneys and facilities to schedule appointments or address their concerns, as needed
Using the CRM, notify the facility of upcoming visits and request patient sign up list and any missing documentation
Contacts will be updated and added if needed
Reporting of number of patients seen at each facility
Respond to voicemails in a timely manner
Encouraging the building of relationships to encourage growth within the facility by phone and email
Monitoring of insurance logs for new insurance approvals
Monitoring of outstanding referrals and authorization requests
Monitor Reschedule queue in eDerm and reschedule patients as needed
Monitor fax folder to confirm all items were addressed
Practitioner’s calendar will need to be organized in Outlook with assigned facilities and times
Facilities need to be templated in software and reports run and checked to ensure accuracy for patient scheduling
Formatting reports to create monthly flyers to be distributed
Collaborating with internal teams; marketing, management and patient care coordinators to review areas of concern and opportunity for growth
Qualification
Required
High School Diploma (or equivalent)
Prior Healthcare Experience: Background in patient care coordination, patient scheduling
Strong understanding of insurance eligibility using Availity and Payor specific platforms
Outstanding Communication: Friendly, clear, and professional phone manners
Organizational Proficiency: Able to handle multiple tasks seamlessly and accurately in a fast-paced environment
Tech Savvy: Comfortable navigating medical software and EHR systems
Compassionate Mindset: A genuine desire to help others and prioritize patient care
High-speed internet access
Company
Integrated Dermatology of Fairfax
Integrated Dermatology of Fairfax specializes in dermatological care and manages acne, rashes, and rosacea.
Founded in 2015
11-50 employees
Funding
Current Stage
Early StageRecent News
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