Cox Communications · 11 hours ago
Residential Broadband Technician
Wichita, KS
Full-time
Onsite
Entry Level
$22.02/hr - $33.08/hr
1+ years expCox Communications is hiring a Residential Broadband Technician to connect residential customers to services. The role involves installing, disconnecting, and troubleshooting various services while providing excellent customer service.
Communication HardwareInternetInternet of ThingsTelecommunicationsWired Telecommunications
No H1B
U.S. Citizen Only
Responsibilities
Installing, disconnecting and troubleshooting video, high-speed internet, telephony and automation services
Driving a company vehicle between office or home, warehouse and work sites in a safe and courteous manner and in accordance with all laws and company policies
Monitoring Cox's current work enablement system throughout the day for information regarding changes to work schedule and for information about current work assignments
Communicating with the CommCenter for onsite support and/or routing assistance
Interacting with customers and educating them regarding services and products
Working under supervision and consulting with supervisors and other technicians for advice and assistance as needed
Ensuring that the quality of services meets or exceeds industry and company performance standards
Participating in team meetings as scheduled and attending job-related training
Working with alarms, low voltage electricity and color-coded wires
Maintaining accurate and high-quality recordkeeping of transactions
Qualification
Required
High School diploma/GED with generally less than 2 years of experience in a related field; post-high school education a plus
18 years of age
Valid state driver's license and a good driving record
Candidate must meet physical requirements and/or limitations for equipment and uniform use (for example, ladder weight limitations - reference Physical Requirements section above) and be able to differentiate technical devices and equipment in the field (including those which are color-coded)
Certifications and licenses, as required by state and municipal laws
Successfully meet (and maintain) background check requirements including additional requirements (if any) for specialized projects/services
One year of work experience in a comparable field (e.g. related hands-on trade role)
Minimum of one year of direct customer service experience
PC and Windows software skills
Stable work history
Able to work required shifts and overtime (if necessary)
Travel as business needs dictate
Preferred
5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment
Spanish proficiency desirable in some locations
Benefits
We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.
New hires in this market are paid a starting hourly rate of $24.23 and are eligible for a top-notch bonus & incentive plans.
We help you prepare for the future with a 401(k) (that we'll generously match), life insurance and disability insurance.
You'll enjoy a generous suite of healthcare benefits with various deductible options, along with pharmacy benefits, Flexible Spending Account & Health Savings Account options, counseling for mental wellness and more.
Looking to grow your family? Rest assured you'll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Want to volunteer in your community? We encourage that, and even offer paid hours for you to do so.
Our employees enjoy discounts on computers, entertainment, travel and more.
Continuing education and professional development are important, and at Cox we offer both.
We're happy to supply insurance for them as well.
Company
Cox Communications
Cox Communications operates as a multiservice broadband communications company in the United States. It is a sub-organization of Cox Enterprises.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$504.94MKey Investors
U.S. Department of the Treasury
2025-05-16Acquired
2024-06-17Grant· $4.94M
2002-09-17Debt Financing· $500M
Leadership Team
Kristine Faulkner
Senior Vice President, Marketing Operations
Colleen McKay Langner
Executive Vice President, Chief Residential Officer
Recent News
2026-01-25
Investing.com
2026-01-06
2026-01-05
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