Regions Bank · 9 hours ago
Loan Servicing Escalations Intake Specialist
Hattiesburg, MS
Full-time
Onsite
Entry Level
$34K/yr - $40K/yr
1+ years expRegions Bank is dedicated to providing a career-oriented environment for associates. The Loan Servicing Escalations Intake Specialist is responsible for researching and responding to inquiries related to loan servicing and ensuring accurate documentation and compliance.
BankingInsurance
Responsibilities
Converses with customer regarding inquiries by phone
Researches inquiries and gathers documentation necessary for research and response
Drafts and edits responses to customer inquiries
Gathers supporting documentation to be submitted to the customer
Notates loans with attorney representation or requests to Cease and Desist communications
The Intake Coordinator is responsible for serving as the first point of contact for incoming complaints, attorney representation notices, and cease-and-desist requests
This role ensures all incoming matters are accurately logged, assessed, assigned, and processed according to established procedures
The Intake Coordinator maintains detailed documentation, ensures timely routing, and supports compliance with organizational, legal, and regulatory requirements
Qualification
Required
High School Diploma or GED
Applicants will be expected to pass any assessment associated with the position
Ability to work in a fast-paced environment
Excellent customer service skills
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong written and verbal communication skills
Ability to work with limited supervision
Ability to research and summarize facts
Preferred
One (1) year of loan servicing or related experience
Benefits
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Company
Regions Bank
Regions Financial Corporation is a member of the S&P 500 Index and is one of the nation’s largest full-service providers of consumer and commercial banking, wealth management, and mortgage products and services.
10001+ employees
H1B Sponsorship
Regions Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (40)
2023 (41)
2022 (42)
2021 (32)
2020 (30)
Funding
Current Stage
Late StageTotal Funding
unknown2018-04-06Acquired
Leadership Team
Brian Happel
Executive Vice President and Fort Worth Market CEO
Daniel Hobbs
Executive Vice President, Head of Corporate Finance and Business Lines CFO
Recent News
2024-04-30
Business Journals
2024-04-28
Company data provided by crunchbase