SERVPRO · 11 hours ago
Full Service Project Director
Naperville, IL
Full-time
Onsite
Mid, Senior Level
$80K/yr - $100K/yr
3+ years expServpro is a leading franchise system dedicated to helping those in need, and they are seeking a Full Service Project Director to join their team. The role involves facilitating the delivery of services to restore properties after damage, ensuring customer satisfaction and managing project execution effectively.
ConsumerIndustrial
Responsibilities
Exceed established targets for responding to losses, this may include odd hours and weekends
Exceed established targets for completion of projects
Exceed profitability targets on managed projects
Plan and execute projects through collection
Work as needed to deliver project per goals and customer needs
Receive losses from Dispatch/Operations Manager and coordinate response
Keep Dispatch informed of availability to respond to emergency service (EMS) requests
Respond to EMS losses when appropriate; secure paperwork and walk loss site with customer
Communicate with Operations Manager and Intake and Dispatch of capacity limitations
Ensure quality Drybook and tic sheets are provided and uploaded in a timely manner to achieve billing goals on mitigation services
Verify and ensure daily employee time tracking accuracy for crews/projects
Order temporary labor as needed to assist with assigned mitigation project completion
Ensure accuracy of temporary labor timecards daily
Ensure accuracy and execution of daily work orders
Work as needed to deliver project per goals and customer needs
Maintain efficient and accurate flow of production documentation from the job site to internal and external team and other relevant stakeholders
Obtain, review, and approve written contracts, payment terms, draws, and deposits for projects
Close business – obtain customer commitment
Communicate with all stakeholders expectations of payments to ensure timely funding of projects
Generate supplements/change orders as appropriate and obtain insurance approval and other stakeholder approval and signature
Assist in evaluating and select bids from subcontractors
Negotiate and execute contracts with subcontractors
Maintain effective communication with all stakeholders throughout project
Handle all adjuster communication on projects
Help the project team understand timeline and dependencies (e.g., Architects, Truss Manufacturers, etc). Manage those dependencies and communicate effectively to the customer
Develop project strategies to allow for multiple work streams & project phases to progress concurrently while protecting our financial exposure
Perform property inspections and complete reports, including being present for all initial inspections and final walk-throughs to ensure execution of contracts, stipulated punch list, collection of payments, and quality assurance of work
Ensure all personnel follow safety and risk management guidelines on the jobsite, in the office, and while traveling
Instruct daily safety training
Generate business through networking, and attending stakeholder related functions
Build and maintain relationships with claims adjusters and subcontractors
Attend Business Development events as requested
Qualification
Required
At least three (3) to five (5) years of experience managing construction or restoration projects and supervising crews
Advanced knowledge of building construction, remodeling or restoration
Understanding of financial reports: Profit & Loss, Balance Sheet, Cash Flow and budgeting
Ability to review completed job costing, assess performance and identify areas for improvement
Proficient technical skills, experience and certification in the areas of service the company provides
Adequate math skills
Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting
Effectively project job costs based on work remaining
Negotiation skills
Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel
Experience with Xactimate software is required
Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues and providing timely response
Project Management Course highly recommended
Benefits
Premium compensation and bonus potential
Opportunities for career advancement
Best training available
Company paid certifications and professional development
Health benefits to include medical, dental and vision
Holidays and PTO
401k
Team environment with supportive management
Company
SERVPRO
servpro is a construction company providing water restoration and maintenance services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-03-26Acquired
Leadership Team
Brett Ponton
Chief Executive Officer
R
Rick Isaacson
Chief Executive Officer
Recent News
2026-01-15
Sports Business Journal
2025-11-19
Company data provided by crunchbase