ProEdge Dental Water Labs · 1 day ago
Customer Success Specialist
Centennial,CO,US
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $75K/yrProEdge Dental Water Labs is a high growth, dynamic company specializing in dental waterline testing services. The Customer Success Specialist will ensure customer satisfaction by providing support and guidance related to testing and treatment products, while maintaining strong relationships with dental practices.
Health CareMedical DeviceWholesale
Responsibilities
Become an advocate for our customers by actively listening to their needs and providing thoughtful support
Help customers interpret test results and understand recommended next steps
Guide customers through Clear setup and provide basic navigation assistance
Grow and maintain lasting relationships with dental practices
De-escalate customer concerns through active listening and a calm, clear approach
Become an expert on dental unit waterlines and waterline maintenance products
Place orders through dealer partners and dental supply distributors
Send samples using online shipping platforms
Be available for Zoom consultations with customers as needed
Answer customer calls, emails, and chats with professionalism and accuracy
Update CRM records with clear and timely documentation
Use tools such as Outlook, Word, Excel, HubSpot, Teams, and shipping software
Support tasks outside of core responsibilities when needed to help the team
Talk with customers by phone, email, chat, and Zoom
Handle concerns related to services or products and communicate findings to leadership as needed
Work on assignments that require judgment, analysis, and initiative
Collaborate with internal teams including operations, marketing, fulfillment, and sales
Qualification
Required
Basic office administration and strong technical aptitude
Ability to learn new systems quickly and maintain accuracy in documentation
Understanding of process flow and efficiency
Ability to read and interpret business communications
Ability to write clear, professional emails and support instructions
Ability to respond to questions from customers and team members
Ability to calculate percentages, proportions, and basic measurements
Ability to solve practical problems and work with limited standardization
Ability to interpret written, verbal, and diagram instructions
Sets a positive example
Practices continuous improvement
Considers customer impact when making decisions
Uses sound judgment and tact
Proficient in Outlook, Word, Excel, HubSpot, Teams, and shipping platforms
High school diploma required
Preferred
Associate degree or higher preferred
Benefits
Company paid medical, dental, and vision premiums for employees.
Accrued paid time off up to 3 weeks annually.
Paid holidays.
Annual bonus program based on performance and profitability.
A family-oriented culture that celebrates wins.
Room to grow within a fast-growing company.
Company
ProEdge Dental Water Labs
ProEdge Dental Water Labs provides waterline maintenance and testing products and consultation services to dental professionals.
Founded in 2003
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Caroline Asimakopoulos
Chief Financial Officer
Recent News
Google Patent
2025-02-17
Company data provided by crunchbase