Fairmont Homes Group · 1 month ago
Front Desk Agent (on-call)
Dallas, TX, US
Full-time
Onsite
New Grad, Entry LevelFairmont Homes Group is a prestigious hotel located in the Arts District of downtown Dallas, offering elegant accommodations and extensive meeting space. The Front Desk Agent is responsible for facilitating guest arrivals and departures, processing payments, and providing information and assistance to guests to ensure a positive experience.
CommercialConstructionResidential
Responsibilities
Facilitate the arrival and departure of guests courteously and efficiently; process all payments according to established hotel requirements
Provide information and assistance to all guests and visitors
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Maintain positive guest relations at all times
Resolve guest complaints, ensuring guest satisfaction
Maintain complete knowledge at all times of:
All hotel features/services, hours of operation
All room types, numbers, layout, decor, appointments and location
All room rates, special packages and promotions
Daily house count and expected arrivals/departures
Scheduled daily group activities
Loyalty program details
Build guest loyalty through personalized service
Process all guest registrations and check-outs
Communicate services and amenities of the hotel to guests
Coordinate all guest room billing
Respond to all guest requests
Document and confirm reservations and cancellations
Block rooms in computer and follow through on designated requirements
Generate, print and distribute daily and weekly reports
Settle guest accounts and adhere to all cashiering procedures
Assist other front office departments as needed
Qualification
Required
High school graduate or equivalent vocational training certificate
Previous experience as Front Desk Agent in hospitality an asset
Previous guest relations and cashiering experience an asset
Computer literate in Microsoft window Applications
Knowledge of Opera Property Management system
Fluency in English both verbal and non-verbal
Ability to perform job functions with attention to detail, speed and accuracy
Ability to prioritize and organize
Ability to be a clear thinker, remaining calm and resolving problems using good judgement
Ability to understand guests' needs
Ability to work cohesively with co-workers as part of a team
Ability to work with minimal supervision
Ability to maintain confidentiality of guest information and pertinent hotel data
Available for different shifts on weekdays, weekends, and holidays
Benefits
Complimentary Shift Meal
Learning programs through our Academy designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
Career development opportunities with national and international promotion opportunities
Company
Fairmont Homes Group
The Fairmont Homes Group is one of SA’s largest and most successful residential housing and development companies.
Founded in 1966
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase