ebm-papst Inc. · 4 months ago
Strategic Inside Sales Representative
Farmington, CT, US
Full-time
Onsite
Entry, Mid Level
2+ years expebm-papst Inc. is seeking a Strategic Inside Sales Representative responsible for communicating with strategic customers regarding the company's products and services. The role involves managing sales orders, supporting strategic account managers, and maintaining customer relationships.
EnergyIndustrial ManufacturingMachinery ManufacturingManufacturingMechanical Engineering
Responsibilities
Enter, maintain, and review sales orders and forecast reports as received from OEM customers. Verify price and delivery and maintain files for orders
Communicate with customers on new and existing orders and any special requests. Answer inquiries on deliveries, lead times, pricing (at assigned level), and order status
Provides daily and project support to Strategic Account Managers. Back-up for team members who are out of the office or unavailable
Builds and maintain business relationship with SAM and client by providing prompt and accurate service so as to promote customer loyalty
Review Open Order Report as needed. Monitor open order status to make sure customers are ordering within lead times and we are shipping as promised
Process sample requests for customers and cooperate with engineering and planning on customer’s projects
Responsible for following prototypes from order to delivery by working with engineering and SAMs
Daily review of Past Due Reports and escalate when necessary to Strategic Inside Sales Manager or Senior Director Sales Operations
Work with RMA Coordinator for efficient processing of returns and replacement orders. Authorize credit on RMA’s and invoices up to $3,000
Resolve billing and shipping errors as they occur and rectify them in a timely manner
Be the key contact for the Strategic Sales force and keep them informed of all relevant activity. Keep track of projects and details necessary to support completion of same
Keep the Strategic Inside Sales Manager informed of any areas of concern as well as the Director of Strategic Sales
Work with Purchasing/production planning to maintain expedite incoming shipments as needed
Use the following software programs while performing the job, SAP, Microsoft Excel and Word, Power BI, CRM
Perform all other duties as assigned
Qualification
Required
Bachelors Degree in a related field; or minimum two years related experience; or combination of education and related experience
Enter, maintain, and review sales orders and forecast reports as received from OEM customers
Verify price and delivery and maintain files for orders
Communicate with customers on new and existing orders and any special requests
Answer inquiries on deliveries, lead times, pricing (at assigned level), and order status
Provides daily and project support to Strategic Account Managers
Back-up for team members who are out of the office or unavailable
Builds and maintain business relationship with SAM and client by providing prompt and accurate service
Review Open Order Report as needed
Monitor open order status to make sure customers are ordering within lead times and we are shipping as promised
Process sample requests for customers and cooperate with engineering and planning on customer's projects
Responsible for following prototypes from order to delivery by working with engineering and SAMs
Daily review of Past Due Reports and escalate when necessary to Strategic Inside Sales Manager or Senior Director Sales Operations
Work with RMA Coordinator for efficient processing of returns and replacement orders
Authorize credit on RMA's and invoices up to $3,000
Resolve billing and shipping errors as they occur and rectify them in a timely manner
Be the key contact for the Strategic Sales force and keep them informed of all relevant activity
Keep track of projects and details necessary to support completion of same
Keep the Strategic Inside Sales Manager informed of any areas of concern as well as the Director of Strategic Sales
Work with Purchasing/production planning to maintain expedite incoming shipments as needed
Use the following software programs while performing the job, SAP, Microsoft Excel and Word, Power BI, CRM
Company
ebm-papst Inc.
Representing North and South America, ebm-papst Inc.
10,001+ employees
Funding
Current Stage
Late StageRecent News
Hindu Business Line
2025-04-03
Google Patent
2025-02-20
Company data provided by crunchbase