Central Arizona Shelter Services (CASS) · 2 hours ago
Program Manager - Family Shelter
Phoenix, AZ
Full-time
Onsite
Mid, Senior Level
$50K/yr - $60K/yr
2+ years expCentral Arizona Shelter Services (CASS) is seeking an experienced, mission-driven Program Manager to support our Family Shelter team. This leadership role oversees supportive services, leads a team of program staff, and helps ensure families experiencing homelessness receive compassionate, trauma-informed care and pathways toward housing and stability.
CharityHealth CareNon Profit
Responsibilities
Oversee daily program operations and supportive services at the Family Shelter
Lead program quality initiatives and support implementation of new policies and workflows
Supervise, coach, and develop frontline staff across multiple shifts (including evenings, weekends, and overnights)
Foster a collaborative, client-centered, trauma-informed service environment
Coordinate with internal departments and external partners to ensure consistent, high-quality care
Monitor performance outcomes, documentation standards, and service delivery benchmarks
Represent CASS with professionalism in meetings, community engagement, and funder interactions
Qualification
Required
Associate degree in Social Work, Business Administration, Public Administration, Nonprofit Management, or related human services field
Minimum 2 years of progressive leadership experience in human services or nonprofit programs
Experience supervising staff and supporting program improvement
Strong communication, problem-solving, and coaching skills
Ability to work in a fast-paced environment and manage multiple priorities
Familiarity with trauma-informed and client-centered approaches
Valid Arizona driver's license and ability to meet insurance eligibility requirements
Ability to obtain required certifications (CPR/First Aid, Narcan, CPI) within required timelines
Preferred
Bachelor's degree
Minimum 5 years of progressive leadership experience in human services or nonprofit programs
Experience in shelter, housing, or supportive services programs
Knowledge of HUD funding, compliance, and reporting
Experience with HMIS or similar data systems
Company
Central Arizona Shelter Services (CASS)
Founded in 1984, Central Arizona Shelter Services (CASS) is the home of Arizona’s first senior emergency shelter program, serving individuals and families experiencing homelessness across the Phoenix metropolitan area.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Phillip Scharf
Chief Operating Officer
Dayna G.
Chief Development Officer (CDO)
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