Uber · 15 hours ago
Merchant Support Retention Specialist - Outbound Support
United States
Full-time
Remote
New Grad, Entry Level
$23.80/hr - $23.80/hr
0+ years expUber is dedicated to providing the highest quality support as a core feature of their product experience. The Merchant Support Retention Specialist will assist restaurants using the Uber Eats platform by resolving issues and delivering solutions through various support modalities.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Resolve customer contacts through various support modalities including inbound and outbound calls, email, chat, and tickets
Complete proactive outreach via phone and email to support Merchants
Investigate case details to determine the root cause of issues
Learn and master multiple applications and resources including contact management systems and knowledge bases
Communicate quickly and effectively to internal and external stakeholders
Triage and escalate urgent issues in order to drive them to resolution
Complete thorough documentation and notation on customer contacts
Provide feedback to leadership and program teams regarding processes and trends
Qualification
Required
6 months minimum experience in retail, hospitality, or customer service in-person or contact center environment
Proficient in Google Suite Tools
Comfortable operating in multiple modalities
Bachelor's Degree in Business, Communications, English, or Journalism
Preferred
Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
Strong written and verbal communication skills - You are an effective communicator and listener, and you adapt easily to varied communication methods
Collaboration - You value teamwork and contribute to a synergistic work environment where people learn from one another
Strategic problem solving - You can leverage multiple resources to inform and support critical decisions
Excellent organization - You effectively prioritize work to target the highest-impact issues first
Optimism - You are motivated by a challenge, and you approach problems with a positive attitude
Ability to remain calm under pressure - You troubleshoot problems and find speedy resolutions in high-pressure, time-sensitive situations
Desire to learn - You're a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback
High flexibility - When the only constant is change, you're ready to roll with the punches
Benefits
Eligible to participate in Uber's bonus program
May be offered other types of comp
Eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-25
Hindu Business Line
2026-01-24
2026-01-24
Company data provided by crunchbase