Zoox · 1 week ago
Shift Lead, Mission Readiness & Fleet Response (3rd Shift)
Austin, TX, US
Full-time
Onsite
Senior Level
6+ years expZoox is a technology company focused on autonomous vehicles, and they are seeking a Shift Lead for Mission Readiness & Fleet Response. This role is responsible for overseeing daily fleet operations, ensuring vehicles are prepared for missions, and providing technical guidance to the team.
Artificial Intelligence (AI)Autonomous VehiclesMachine LearningRoboticsTransportation
Responsibilities
Oversee the day-to-day activities of contract associates, ensuring all pre-mission tasks—including software/firmware deployment, sensor cleaning, and safety checks—are completed on time and to Zoox standards
Serve as the primary point of contact for the shift to resolve blockers. Provide immediate guidance when field incidents require on-site technical decisions or when vehicle preparation hits critical delays
Supervise and mentor a team of contract associates, ensuring high productivity, accountability, and adherence to Zoox’s operational playbooks
Conduct new-hire onboarding and continuous training for contingent staff, ensuring the team is proficient in using internal tools and following standard operating procedures (SOPs)
Act as the first level of quality control for all data reporting and vehicle readiness documentation, ensuring 100% accuracy in our "Up/Down" fleet status tracking
Act as the first level of quality control for all data reporting and vehicle readiness documentation, ensuring 100% accuracy in our "Up/Down" fleet status tracking
Enforce OSHA guidelines and Zoox health and safety policies, ensuring the workshop is organized and the facility is in a "mission-ready" state
Assist the Team Lead in tracking KPIs related to mission start-time delays and vehicle turnaround efficiency, providing "ground-truth" context for performance gaps
Manually drive auxiliary vehicles when needed and provide logistical support for the movement of assets and equipment within the geosite
Qualification
Required
6+ years of relevant work experience in an operations-based environment
2+ years of people leadership experience. Experience leading teams in technical, automotive, warehouse, or high-volume service environments
Leading Contingent Workforces: Proven experience supervising contractor or agency staff, including managing shift schedules and performance
Technical Proficiency: Ability to quickly master proprietary software tools and troubleshoot hardware/software interface issues
Problem Solving: Ability to act as an escalation point, making quick decisions to keep operations moving when technical or logistical blockers arise
Communication: Strong verbal and written skills; ability to provide clear instructions to a team and concise updates to the Team Lead and Dispatchers
Team player who collaborates well cross-functionally. Excellent written and verbal skills. Must be honest, responsible, and an outstanding communicator
Proficiency in MS Office/Google Suite, especially Excel or Sheets
Possessing an “Extreme Ownership” and growth mindset
Clean Driving Record: A valid driver's license with zero points on your record
Physical Requirements: Ability to lift up to 50 lbs and stand/walk for the duration of a shift
Ability to work on-site at your assigned location for all scheduled shifts
Preferred
Bachelor's Degree in a relevant field (business management, operations, finance, etc.)
Experience with autonomous vehicles, or a similar safety-critical industry
Experience in a fast-paced and dynamic service environment
Experience with Lean Six Sigma or other process optimization methodologies
Familiarity with fleet management software
Benefits
Paid time off (e.g. sick leave, vacation, bereavement)
Unpaid time off
Zoox Stock Appreciation Rights
Amazon RSUs
Health insurance
Long-term care insurance
Long-term and short-term disability insurance
Life insurance
Company
Zoox
Zoox is an AI robotics company that provides mobility-as-a-service and self-driving car services. It is a sub-organization of Amazon.
1001-5000 employees
H1B Sponsorship
Zoox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (293)
2024 (297)
2023 (209)
2022 (204)
2021 (131)
2020 (83)
Funding
Current Stage
Late StageTotal Funding
$955MKey Investors
Grok Ventures
2020-06-26Acquired
2019-10-21Convertible Note· $200M
2018-07-08Series B· $465M
Leadership Team
Nelson Pedreiro
Sr. Vice President, Hardware
Z
Zheng Gao
Director of Hardware Engineering
Recent News
2026-01-16
Business Insider
2026-01-16
Channel NewsAsia
2025-12-24
Company data provided by crunchbase