PDS Tech Commercial, Inc. · 3 days ago
IT Operations Technician
Hazleton, PA
Full-time
Onsite
Entry Level
$35/hr - $44/hr
2+ years expPDS Tech Commercial is a leading manufacturing organization seeking a skilled IT Operations Technician to support enterprise-wide systems. In this role, you will provide hands-on technical support and system maintenance, ensuring employees are connected and operations run efficiently in a safety-first industrial environment.
EmploymentRecruitingStaffing Agency
Responsibilities
Providing technical support to employees via phone, email, chat, ticketing systems, and in person for onsite users
Supporting remote locations with timely and effective IT assistance
Configuring and deploying new equipment; managing used inventory, loaner devices, and returned hardware
Assisting with installation, maintenance, troubleshooting, and licensing of software and applications
Troubleshooting and maintaining IT infrastructure including desktops, laptops, phones, printers, servers, conference room systems, access control, and network devices
Creating and supporting user accounts and group memberships
Procuring, configuring, distributing, and troubleshooting mobile devices
Participating in IT projects and performing other assigned duties
Working a rotational on-call schedule, including evenings and weekends
Upholding all safety policies, procedures, and housekeeping standards—safety always comes first
Qualification
Required
2–3 years of technical experience supporting end users (computers/laptops, desk phones, mobile devices, printers)
IT-related associate degree or equivalent combination of education and experience
Strong troubleshooting, problem-solving, and customer service skills
Ability to prioritize tasks and work independently in a fast-paced environment
Excellent communication skills and attention to detail
Preferred
Experience installing, configuring, and troubleshooting Windows OS, Microsoft Office, Outlook, and related applications
Hands-on experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals
Experience supporting networking equipment, conference room A/V systems, and security systems (cameras, badge access)
Familiarity with workstation imaging tools and MDM solutions such as Intune
Experience working in a heavy industrial or manufacturing environment
Customer support or helpdesk training
Working knowledge of Windows-based operating systems and peripheral troubleshooting
Ability to identify recurring issues, recommend solutions, and document technical processes and FAQs
Strong documentation skills and a customer-first mindset
Azure certifications (preferred): AZ-900, AZ-104, AZ-040T00-A
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
PDS Tech Commercial, Inc.
PDS Tech Commercial is an award winning staffing agency that has been exceeding expectations since 1977.
5001-10000 employees
H1B Sponsorship
PDS Tech Commercial, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Matthew Hahn
CIO
Company data provided by crunchbase