CPAP Resupply Representative jobs in United States
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BetterNight · 23 hours ago

CPAP Resupply Representative

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$18/hr - $22/hr
date2+ years exp

BetterNight is focused on improving the lives of patients suffering from sleep apnea. The CPAP Resupply Representative supports new and existing patients by coordinating CPAP supply needs and ensuring a high-quality experience across multiple channels.

FitnessHealth CareMedicalSoftwareWellness

Responsibilities

Ensures resupply partner orders are flowing smoothly, resolves any order errors as needed and communicates training and development needs to our resupply vendor partner
Works with the manager to streamline processes and gives suggestions for improvement
Assists with implementing changes in the department as instructed by the manager
Consistently achieves the KPI for the role and completes assigned work timely
Answers emails from customers, responds to escalations and makes outbound to clients, physicians, insurance representatives and general public in a friendly, professional, and timely manner
Provides consistently excellent customer service and client coaching to improve adherence to therapies, encourage resupply orders and promote BetterNight as a world class health care organization
Provides general information and education to clients regarding Sleep Apnea, CPAP, BetterNight’s products and services, and other issues related to their care
Responsible for reading client history and notes, and ensure clients are followed throughout their services with BetterNight
Serves as a liaison between clients and other members of the healthcare team, escalating any issues in an appropriate and timely manner, as required
Promotes BetterNight’s products and/or services to clients, healthcare organizations, businesses and general public
Schedules for client therapy, sleep studies and consults as needed
Provides financial notifications to clients as needed
Collect copays when necessary

Qualification

Customer serviceCPAP product knowledgeDME experienceCall center experienceCommunication skillsProblem-solving skillsTeam collaboration

Required

Strong commitment to client care, friendly, helpful and caring nature is required
Strong level of product knowledge is required
Must be able to work standard business hours in Pacific Standard Time Zone (California time)
HS degree or equivalent required
2-3 years' experience in customer service or inside sales environment, preferably in a call center environment

Preferred

Experience in DME, CPAP Supplies or health care industry preferred

Benefits

Medical
Dental
Vision
Vacation
Sick time
Holidays
401k

Company

BetterNight

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BetterNight is providing telehealth-based sleep solutions.
dateFounded in 1995
location
San Diego, California, USA
people-size201-500 employees
web-link
https://betternight.com

Funding

Current Stage
Growth Stage
Total Funding
$52.6M
Key Investors
NewSpringHCAP Partners
2023-02-28Series C· $33M
2020-12-01Series B· $9M
2019-08-01Series A· $8M

Leadership Team

I
Inan Beydilli
Chief Executive Officer
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Recent News

citybiz
BetterNight Acquires Coastal and Epoch Sleep Centers
2025-09-19
PR Newswire
BetterNight Appoints Inan Beydilli as Chief Executive Officer
2025-09-17
Morningstar.com
BetterNight Acquires Coastal and Epoch Sleep Centers to Expand National Sleep Health Services
2025-09-17
Company data provided by crunchbase