ServiceNow · 5 days ago
Sr. Staff Inbound Product Manager, ITSM
Santa Clara, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$191K/yr - $334K/yr
10+ years expServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers. The Sr. Staff Inbound Product Manager will lead product strategy for the IT Service Management team, focusing on enhancing service operations and ensuring high-quality product delivery.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
Communicate product priorities and build consensus
Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
Work with multiple teams to guide projects through development and bring high-quality products to life
Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
Communicate complex problems into easily understood requirements and provide solutions
Develop multi-mode communications that convey a clear understanding of the needs of different audiences
Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team
Qualification
Required
Experience in leveraging or critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
10+ years of software product management experience
IPM Core: Working with scrum teams including epic/story detailing. Prioritization and road mapping
ITSM Fundamentals: Solid grasp of ITSM such as major incident management or problem management or on-call. Particularly ServiceDesk and Fulfiller personas
Technical fluency with platform mindset, workspace, flow designer, etc
Enterprise customer sensitivity – experience working with large enterprises with complex customizations and high expectations
Metrics Orientation: ability to define and track success metrics
Strong prioritization skills and the discipline to focus on high impact activities
Experience defining and capturing product requirements and transforming them into a product roadmap
Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
Drive solution development through big-picture solution development
Ability to serve as a team lead and coach employees at lower levels
Benefits
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
mescomputing.com
2026-01-24
2026-01-24
2026-01-23
Company data provided by crunchbase