B&H Photo Video · 12 hours ago
Customer Service Associate
New York, NY
Full-time
Onsite
New Grad, Entry Level
$22/hr - $24/hrB&H Photo is a well-established company known for its expertise in photography and videography. They are seeking a Customer Service Associate to handle post order inquiries and ensure customer satisfaction through timely and professional responses.
HardwareSoftware
Responsibilities
Responds to customer inquiries regarding the status of placed orders, billing, and shipping issues
Handles all questions relating to RMA's, pricing issues, carrier claims, order modifications, and all other post order issues
Gathers all necessary information for inquiries requiring further follow-up and coordinate with support associates as needed
Qualification
Required
Handles all post order inquiries via telephone, email, or chat regarding merchandise purchased by customers
Responds to customer inquiries regarding the status of placed orders, billing, and shipping issues
Handles all questions relating to RMA's, pricing issues, carrier claims, order modifications, and all other post order issues
Gathers all necessary information for inquiries requiring further follow-up and coordinate with support associates as needed
Well-versed on all current company policies and procedures
Very strong verbal and written communication skills
Professional and courteous demeanor
Strong judgment with analytical problem-solving skills
Team player within the Customer Service Department
Works well under pressure
Benefits
Medical benefits
A 401K plan
Employee discounts
Company
B&H Photo Video
B&H is proud to have been named by Forbes as one of America's Best Mid-Size Employers in 2018. View a list of our open jobs at www.bhphoto.com/careers.
Founded in 1973
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
H
Herman Schreiber
Owner & Co-Founder
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