McCrometer, Inc. · 9 hours ago
Customer Service Representative II (CW)
Hemet, CA
Full-time
Onsite
Mid Level
$20/hr - $22.50/hr
4+ years expMcCrometer, Inc. is seeking a Customer Service Representative II to perform various customer support and order processing duties. The role involves accurately processing customer orders, managing order modifications, and collaborating with cross-functional departments to ensure seamless order fulfillment.
IndustrialManufacturing
Responsibilities
Performs various customer support and order processing duties
Process Customer Orders: Accurately enter order details into ERP system and ensure timely processing
Verify Product Availability: check inventory levels/lead times and coordinate with production teams
Handle Order Modification: Manage any changes to orders, including modifications, cancellations returns
Collaborate with cross functional departments: works closely with Customer Service, Sales, Production, Engineering, shipping departments to ensure seamless order fulfillment
Maintains Records: keep accurate records of all orders and transactions
Able to recognize the different product lines on a PO or email inquiry to prevent order errors
Performs sales order entry into company ERP system, including utilizing the product record program to issue serial numbers
Generates and prepares work orders for distribution to production
Provides internal post order support on questions from the factory
Ensures continuous and timely movement of work orders to production areas
Ensures SOP’s are up to date and changed as needed
Maintain Quality and KPI’s
Receive and make calls direct from customers through call center log in
Handle High Call Volume: Manage a high volume of inbound and outbound calls with a professional and courteous manner
Manage and record high call volume via call center program
Addresses customer order support to fulfill customer expectations
Handles Customer direct Order Modification requests: Acts as the liaison between the customer and internal teams and properly documents order modifications for Order Processing and internal teams
Acts as customer contact regarding purchase orders and non-warranty return authorizations
Reviews customer purchase orders for various product lines to ensure accuracy- including pricing, payment terms, discounts orders, shipping terms, T’s and C’s, account /payment information, Rep/RSM information
Works with production and engineering to review bill of materials and adjusts as necessary
Resolve product or service problems (Non-Warranty) by clarifying the customer’s complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting the correction of adjustment and following up to ensure resolution
Works with engineering or the Customer Service Supervisor on product pricing issues in ERP and requesting new part number set up
Issues RA’s for Non-Warranty items, standard service/repair work
Ensures SOP’s are up to date and changed as needed
Able to recognize the different product lines on a PO or email inquiry to prevent order errors
Works with accounting on resolving credit issues
Assists Rep’s/RSM’s in resolving customer or order related issues
Maintains clean, orderly, and safe work area
Observes and complies with all safety regulations and company policies
Maintains a commitment to teamwork and a positive, supportive attitude to all personnel
Supports continuous improvement activities (VES)
Performs other related duties as assigned or requested
Supports VES activities such as standard work 5s execution, uses VES tools provided by Veralto
Qualification
Required
High School graduate or equivalent
Min 4 years of clerical/admin/Customer Service experience required
Proficiency with PC, Microsoft Office Suite required
Able to establish and maintain productive working relationships
Excellent organizational and time management skills
Excellent communication skills including excellent written and verbal communication skills, self-motivated, self-starter, sense of urgency, personable
Ability to work under pressure and manage many tasks simultaneously
Ability in analytical thinking
Ability to present complex or difficult messages clearly and persuasively
Preferred
Oracle experience preferred but not required
Benefits
Paid time off
Medical/dental/vision insurance
401(k)
Company
McCrometer, Inc.
McCrometer is a global leader in providing flow measurement solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jennifer Lambert, PHR-ca, PHR
Human Resources Business Partner
Company data provided by crunchbase