Donnelley Financial Solutions (DFIN) · 7 hours ago
Product Support Associate - Remote
United States
Full-time
Remote
Entry Level
2+ years expDonnelley Financial Solutions is a company that provides software and services for financial reporting and capital markets transactions. The Product Support Specialist role involves providing technical assistance to clients regarding the implementation and configuration of the company's document management and workflow systems.
Cyber SecurityFinanceSoftware
Responsibilities
Support clients on complex technical issues including problems related to various ActiveDisclosure products and services
Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement
Serve as the escalation point for complex technical and/or sensitive client issues
Diagnose, investigate and resolve problems related to all ActiveDisclosure products and services further providing timely, accurate, and complete responses to client inquiries
Ability to research problems independently and identify root cause of issue. This includes the identification and documentation of defects using problem determination skills
The ability to independently analyze and resolve complex technical issues involving software within the Azure platform
Identify solutions to work around open issues / problems that are under investigation or pending resolution
Document and track case histories, issues, metrics and reporting using Salesforce. Ensure actionable steps taken and documented
Assist with special projects and technical research
Perform software research, testing, and recommendations
Participation in user acceptance testing (UAT) for application bugs
Participation in user acceptance testing (UAT) of new features
Performs build/deployment QA verifications and validation testing against the Product Environment
Improve documentation of support policies and procedures
Contribute to the development of “win-win” solutions to project issues
Performs other duties assigned by management
Qualification
Required
Strong knowledge base of MAC and Windows operating systems
Proficiency in MS Office applications including Word, Excel, Access, Outlook, and MS Sharepoint
Strong affinity for agile development practices
Previous experience troubleshooting application-related problems
Superior analytical and organizational skills with the ability to multitask in a fast-paced work environment
Excellent written, oral communication skills and interpersonal skills
Ability to present to an audience of varied skill sets
Attention to detail
The ability to work independently with minimum supervision and as part of a team
Must be skilled at managing multiple priorities
Must be able to work weekends and holidays
Software/Application support experience
Candidate must have at least 2 years practical working experience in software/application support
Conceptual understanding of Databases, Internet, XML, and other technical concepts
Preferred
Experience in the Financial Services industries preferred, but willing to train the proper candidate
Experience supporting SaaS applications desired
Passion for client service
Benefits
Competitive compensation
Flexible workplace
Comprehensive benefits
Opportunities for professional growth
Company
Donnelley Financial Solutions (DFIN)
DFIN is the leading global provider of compliance and regulatory software and services, fueling end-to-end investment company regulatory compliance needs, complex capital markets transactions, and essential financial reporting at every stage of the corporate lifecycle.
1001-5000 employees
H1B Sponsorship
Donnelley Financial Solutions (DFIN) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (3)
2023 (3)
2022 (6)
2021 (5)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Chris Benes
Senior Vice President, Global Site Reliability Engineering and Cloud Operations
Recent News
2025-10-31
Company data provided by crunchbase