Cornerstone Licensing · 11 hours ago
Program Manager
Cave Spring, VA
Full-time
Onsite
Mid Level
$56K/yr - $56K/yrCornerstone Support Services, Inc. delivers high quality, safe and caring support services to individuals in a variety of settings. The Program Manager serves as the primary leader of the residential support team, responsible for developing and overseeing the implementation of Individual Support Plans and ensuring compliance with regulations.
Financial ServicesInsuranceLending
Responsibilities
Reviews assessments to support the person in identifying the supports and services needed to address their goals and desired outcomes
Participates in shared planning by assisting each person in identifying and communicating their requests and needs for services and support
Monitors support to ensure that each person’s goals and desired outcomes are being addressed based on assessments, interviews, and observations
Makes modifications and adjustments to the ISP by soliciting the person’s feedback
Reports progress, significant changes/events and modifications/adjustments to Support Coordinators quarterly by completing reviews, determining appropriateness of services, and by recommending changes as appropriate
Maintains the Comprehensive and Service Documentation records for each person supported
Oversees many aspects of group home/supported living activity including appearance of home, leisure materials, cleanliness and community integration
Spends time on a regular basis at the location where services are being performed. to ensure policy, procedures and program data are in place and being implemented appropriately
Expected to provide shift coverage in times of acute shortages of other direct support staff but continues to be responsible for the primary management duties
Trains staff on new and changing programs to ensure correct and timely implementation
Works closely with other clinical/professionals
Participates in conducting formal and informal investigations into incidents/allegations of abuse, neglect, exploitation or other circumstances that may present risk to safety and health
Reviews incident reports to ensure treatment was provided, cause of injury determined, and preventative measures implemented
Performs various assessments, chart reviews, medication administration observations, mealtime, environmental and other monitoring
Works closely with the Administrator and Site Managers regarding employee work schedules, disciplinary actions, job performance and personal conduct
Attends quality management team meetings
Facilitates relationships between the company, parents/guardians and Support Coordinators
Obtains consents as needed
Stays updated on Cornerstone policies and procedures, service manuals and other regulations
Drafts responses to and implements changes brought about by quality assurance audits and surveys and/or other regulatory agencies
Seeks to maintain all services in compliance with all regulations without deficiencies
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Ensures confidentiality regarding sensitive material including employee and service user’s individual rights to privacy, and protected health information
Performs other duties as assigned
Work requires a willingness to work a flexible schedule and travel
Practices universal medical precautions by understanding and utilizing personal protective and safety equipment
Qualification
Required
Experience in working with the population served and in providing the services outlined in the Service Description
Maintain state and company training requirements to work with individuals with developmental disabilities
Ability to supervise Site Managers and Direct Support Staff
Ability to develop and deliver presentations
Ability to conduct training for personnel
Professional written and verbal communication and interpersonal skills
Ability to communicate and interact with officials at all levels of government and to work effectively with a wide range of constituencies in a diverse community
Ability to motivate teams and simultaneously manage several projects
Completion of a bachelor's degree in a Human Services field or equivalent experience and experience of working with the population served
Company
Cornerstone Licensing
Cornerstone Licensing offers services in licensing, bonds, insurance, and compliance for businesses.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John McKinney
Director of Marketing & Partnerships
Recent News
Morningstar.com
2025-09-12
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