Bally’s Corporation · 14 hours ago
Player Development Representative
Biloxi, MS
Full-time
Onsite
New Grad, Entry LevelBally's Corporation is a global casino-entertainment company with a growing omni-channel presence. The Player Development Representative role focuses on promoting guest relations and assisting with reservations, events, and player accounts to ensure superior service is provided to guests.
CasinoGamblingHospitalityOnline GamesResorts
Responsibilities
Knows and abides by Hard Rocks policies, procedures, internal controls and courtesy guidelines
Promotes and executes superior service by treating every guest and fellow Hard Rockers as you would wish to be treated
Maintains & continually updates knowledge of regulations set forth by the Mississippi Gaming Commission and the Mississippi State Tax Commission
Answers the telephone and books guest reservations for hotel rooms, shows, restaurants, and mass promotions per host and Player Development management request
Completes and delivers transportation, scooter, encore player cards and amenity request forms for guest reservations for per host and Player Development management request
Creates new Player accounts as requested/needed to complete reservations/bookings
Calls to confirm (or make) reservations for top players during holidays & special events
Completes daily ADT Calendar and T-Count reports
Completes weekend VIP Priority (Arrivals) reports
Maintains marketing boards with our promotions, events and shows
Assists in Player Development Special Events
Prints Boca entries for Player Development Events and Promotions
Enters approved player account numbers and dates in wolfmother
Delivers completed player registration envelopes to front desk/VIP Check-in for guest check-in, and place appropriate check-in alerts on reservations
Maintains guest reservation files by arrive date
Downloads and prints event registration reports and junket invoices as needed
Prints and affixes labels as needed for shows, mail, and guest arrivals as needed
Upholds the Mission Statement – To spread the spirit of rock ‘n roll by creating authentic experiences that rock
Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors
Lives by the Hard Rock Values!
Qualification
Required
A Mississippi Gaming Commission 'Gaming Work Permit' is required
High School diploma or general education degree (GED)
Must have excellent phone and email etiquette
Hard Rockers must have the ability to interpret a variety of instructions
Must possess excellent communication and organizational skills
Have basic mathematical skills. Must be able to add, subtract, multiply and divide
Possess basic computer skills such as Word, Excel, Outlook (email), Casino and Hotel systems
Must have an outgoing personality and enjoy dealing with people
Must have the ability to have fun while on duty
Must be able to communicate clearly and effectively with Guests and fellow Hard Rockers
Ability to work a flexible schedule, including weekends and holidays
Preferred
Players Club experience is a plus
Benefits
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Access Perks and Childcare discounts
Company
Bally’s Corporation
Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence.
Founded in 2004
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.45BKey Investors
Gaming and Leisure Properties
2025-09-11Post Ipo Debt· $460M
2025-07-01Post Ipo Debt· $1.1B
2024-07-25Acquired
Leadership Team
Robeson Reeves
Chief Executive Officer
Recent News
Business Standard India
2025-12-16
Providence Business News
2025-12-03
Company data provided by crunchbase