Direct Communications · 15 hours ago
Install/Repair Technician - ME
Unity, Maine, United States
Full-time
Hybrid
Mid Level
$22/hr - $24/hr
3+ years expDirect Communications is dedicated to delivering exceptional internet services to rural communities. The Install/Repair Technician is responsible for troubleshooting and resolving service and hardware issues, monitoring systems, and providing support to field technicians.
InternetTelecommunicationsTV
Responsibilities
Troubleshoot and professionally resolve higher level service and hardware issues directly with customers regarding landlines, DSL, fiber and cable internet
Proactively monitors systems and contacts customers to offer assistance with possible service issues
Maintains overall technological savvy with strong understanding of outdated, present, cutting-edge and perspective technologies and their applicability to the business
Provides secondary support for field technicians with installations and confirmations and other Plant Operation projects by phone and in the field
Works closely with Customer Service Representatives and Plant Operations personnel
Participates in 'on call' rotation after hours
Performs other administrative duties and projects as required by Management
Qualification
Required
High School diploma or equivalent
Must have and maintain valid Driver's License with good driving record
Ability to pass drug screening at any time during employment
3+ years experience and/or training related to troubleshooting telecommunications and internet technology, systems and hardware
Preferred
Computer-related field certifications preferred
2+ years experience working with copper, DSL and landline services, preferred
Benefits
Health/Dental/Vision Insurance for $1/month
Tele-Health Services
Preventative Wellness Programs
401(k) with 6% Company matching
Generous paid time off (prorated 14 days in year 1 and earning more each year)
10 observed/paid holidays
Company-paid life insurance - Basic Life & Accidental Death and Dismemberment
Company-paid short-term disability
Long term disability
Professional & Personal Development Reimbursement Program
Voluntary Flex Spending for Medical and/or Daycare
Voluntary Supplemental Group Term Life Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance
Financial Wellness Support Benefit
Free internet if you live within our service footprint
Competitive Salary
Dynamic and collaborative work environment.
Company
Direct Communications
Direct Communications is a fiber broadband company that offers high-speed internet, cable TV and telephone services to its customers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
R Michael Parrish
Chief Financial Officer
Company data provided by crunchbase