Atrium Health · 8 hours ago
Patient Service Specialist- Atrium Health Rocky River Internal Medicine FT
Charlotte, NC
Full-time
Onsite
New Grad, Entry Level
$19.80/hr - $29.70/hrAtrium Health is a part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. The Patient Service Specialist will provide exemplary customer service while managing patient registration, insurance verification, and other front office administrative duties to ensure an outstanding patient experience.
Health CareHospitalMedical
Responsibilities
Exemplify caring and compassionate customer service to create an excellent patient experience
Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
Encourages patient utilization of front-end technology during the registration process
Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
Monitors inventory and stock medications, narcotics, and emergency medications/equipment
Qualification
Required
High School Diploma or GED required
Computer experience required
Customer relations experience required
Preferred
Experience with Medical Records Software preferred
Front desk practice experience preferred
Benefits
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Company
Atrium Health
Atrium Health, part of Advocate Health, is redefining how, when and where care is delivered.
Founded in 2007Charlotte, North Carolina, USA
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$6MKey Investors
Isabella Santos Foundation
2018-04-11Grant· $5M
2017-02-23Grant· $1M
Leadership Team
Dick Baker, IOM, CFRM
Executive Director/CEO, The HealthCare Foundation of Cleveland County
Eugene A. Woods
President and CEO
Recent News
Charlotte Business Journal
2025-02-01
Charlotte Business Journal
2025-02-01
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