Sports Warehouse, Inc. · 19 hours ago
Customer Service Representative - Tennis Warehouse - San Luis Obispo, CA
San Luis Obispo,CA,US
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17.50/hrSports Warehouse, Inc. is an e-commerce company specializing in sports and recreational products. They are seeking a Customer Service Representative to serve as a direct point of contact with customers, providing assistance through various communication channels and ensuring a positive shopping experience.
Internet
Responsibilities
Provide thorough assistance to customers via phone communication in a friendly, professional, helpful and knowledgeable manner
Demonstrate active listening skills, ensuring a friendly, patient, and calm demeanor when assisting customers
Resolve customer complaints, issues, and inquiries in a timely and professional manner
Use prewritten email templates to respond to customer emails timely and efficiently
Develop a deep understanding of the company's products or services to effectively address customer needs
Aim to exceed customer expectations whenever possible and reasonable
Utilize problem-solving skills to address customer concerns and find satisfactory solutions
Show flexibility during busy times and help fellow co-workers as needed
Demonstrate the ability to multi-task
Continually learn and develop skills, procedures, and knowledge relevant to the position
Understand and make use of resources available to locate answers to product questions
Communicate well internally and with other departments when necessary, regarding any pertinent customer related matters
Additional responsibilities may include participating in training clinics and providing product feedback for use on the website
Carefully and efficiently install strings according to racquet specifications
Identify possible damage or defects to racquets and/or strings and assess the necessary corrective actions
Repair and/or replace accessories as needed
Qualification
Required
Proficient in Microsoft Office Suite
Demonstrate ability to learn new software applications
Communicate clearly and professionally during conversations
Demonstrate active listening skills
Approach problem-solving with creativity and innovation
Exhibit a professional demeanor in all interactions
Interpret and execute written and verbal instructions accurately
Follow directions well and gain clarification as needed
Adapt to new circumstances and execute multiple tasks and deadlines
Excellent organizational skills and attention to detail
Maintain focus, attention to detail effectively
Work independently and remain motivated
Recognize when to seek assistance and collaborate effectively
Foster a positive attitude and strong work ethic, contributing positively within a team
Maintain a standard of conduct that will maintain an orderly and productive workplace
Uphold standards of safety and cleanliness in the work environment
Practice good judgement in actions and decision making
Abide by all Sports Warehouse policies and procedures
Demonstrate a sense of pride in your work and represent Sports Warehouse in a favorable manner
Benefits
Merchandise discounts with all Sports Warehouse companies
Access to on-site fitness facility
Paid sick time
401(k) and profit-sharing programs
Opportunities for growth
Employee appreciation events
Medical, dental and vision benefits
Paid vacation time
Life insurance
Company
Sports Warehouse, Inc.
Sports Warehouse represents a group of specialty sporting good retailers.
Founded in 1992
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase