Microsoft · 1 month ago
Customer Advisor
United States, New York, New York
Full-time
Onsite
Entry Level
$26.01/hr - $32.79/hr
1+ years expMicrosoft is seeking a dedicated Customer Advisor to join their team at the Microsoft Experience Center in New York. The role focuses on delivering a world-class customer experience by engaging with a diverse range of customers, providing solutions, and driving sales through customer interactions.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
No H1B
Responsibilities
Customer Obsession Tenaciously pursues positive outcomes when helping customers by leveraging resources and a moderate technical acumen to provide solutions and solve customer issues (e.g., troubleshooting software problems, upgrading devices to latest release, navigating the migration process to cloud solutions, ensuring a seamless transition)
Engages a broad range of customers (e.g., students, partners in education, consumer, enterprise, small and medium-sized business owners) to understand how technology solutions can help them achieve their goals or solve a need
Explains the Microsoft Experience Center (MEC) value proposition to customers
Drives cross-sell and solution sales goals in the MEC
Influencing for Impact Builds and maintains moderate knowledge of products and services by learning through others along with self-education and role play while articulating Microsoft's value proposition to customers
Encourages peers to maintain their current knowledge of Microsoft products and services
Identifies different needs of customers (e.g., business, education, cloud) leveraging moderate knowledge and connects them with the appropriate team member or solution to achieve their goals
Engages with peers and leaders to drive and execute innovative ways to make a larger impact in our customers lives and deliver business impact
Executes strategies from senior management
Collaboration Identifies lead generation, converts interactions into sales leads, and leverages the broader Microsoft Experience Center (MEC) team to close the sale
Identifies opportunities to train, sell, and support customers by leveraging the team's skills
Inputs new leads by documenting interactions with customers
Engages customers, identifies their needs, and uses that information to create leads across all customer segments (e.g., consumer, small-to-medium sized businesses, Web stores, training) and our Microsoft store services to drive more comprehensive customer solutions
Learning Completes all required training and obtains relevant product and role certifications aligned to the role and workload/industry; proactively asks for help and is open to feedback and coaching from managers and teammates; seeks moderate level of knowledge of sales techniques and Microsoft products
Compliance Adheres to all compliance requirements, including but not limited to operational policies and procedures, device handling, and personal data policies
Inventory Management Maintains the organization, flow, and appearance of the back-of-house floor
Adjusts aisles and layout as necessary to manage influx in products, house new product lines, or adjust to seasonal demands
Maintains sales-floor merchandising standards of in-stock products
Stocks and replenishes products on the floor
Checks price changes and re-stickers items as needed to ensure accuracy
Runs products from back of house out to customers or sales associates
Follows direction from store leadership and visuals team regarding new displays
Works with other team members to set new displays prior to launch
Ensures appropriate inventory is available for promotions
Customer Solution Support and Obsession Works within the Microsoft Experience Center (MEC) across Microsoft all product and services (e.g., cloud, Gaming, small-to-medium business [SMB], and Education [EDU]) to consult with customers to understand technical issues, how devices are used and the environment to propose complete solutions and/or solve issues to rebuild relationships with customers
Works in the Tech room, troubleshooting software and hardware problems, upgrading devices to the latest releases, etc
Other Embody our Culture and Values May perform other duties as assigned
Qualification
Required
High School Diploma OR equivalent experience
Experience working in retail or a customer facing position
This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship
Preferred
High School Diploma AND 1+ year(s) relevant sales or customer service experience OR equivalent experience
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
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