Waccamaw Management, LLC · 2 months ago
Service Desk Analyst I
Richardson, TX
Full-time
Onsite
Entry Level
1+ years expWaccamaw Management, LLC is part of Associa, a company with over 225 branch offices across North America, focused on building community for millions of residents. They are seeking a highly motivated Level 1 Service Desk Analyst to provide exceptional first-level technical support and troubleshoot various IT issues, ensuring smooth operation of IT infrastructure.
Management ConsultingProperty ManagementReal Estate
Responsibilities
Provide timely and effective technical support to end-users via phone, email, and remote tools
Diagnose and resolve a wide range of IT issues, including:
Hardware troubleshooting (PCs, laptops, printers, etc.)
Software installations and configurations
Network connectivity issues
User account management
Troubleshooting Microsoft Office applications
Log and track incident tickets in our ticketing system
Maintain and update the knowledge base to improve troubleshooting efficiency
Escalate complex issues to higher-level support teams when necessary
Adhere to service level agreements (SLAs) and meet performance metrics
Actively participate in team meetings, training sessions, and process improvement initiatives to enhance service delivery and personal technical skills
Any additional tasks assigned by leadership
Qualification
Required
1-2 years of related technical service desk experience or equivalent combination of Associates or Bachelors degree and some related work experience
Focus on providing exceptional customer service
Great communication skills
Strong technical aptitude
Problem solving & critical thinking
Knowledge of Windows 10 and 11 Operating Systems
Familiarity with Remote Desktop tools
Preferred
A+ Certified
Self-starter
Motivated
Task oriented
Team player
Ability to think out of the box
Phone Etiquette
Executive Presence
Company
Waccamaw Management, LLC
Waccamaw Management, LLC was founded in 1987 with current ownership in place since 2005.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase