Assembled · 4 hours ago
Product Designer (Experienced)
United States
Full-time
Remote
Senior Level
5+ years expAssembled is a company that focuses on creating a unified platform for customer support that balances human agents and AI. They are looking for an experienced product designer to help design and build AI-backed customer support experiences, collaborating closely with product managers and engineers while mentoring other designers and improving user experience.
Customer ServiceInformation TechnologySchedulingSoftware
Responsibilities
Create, refine, and iterate on significant new products and features for AI-backed support and support operations. You will collaborate closely with product managers, engineers, and other stakeholders. You will help clarify problems, shape solutions, and your work will have a measurable impact on our business
Mentor other designers. You will play an active role in growing the craft of product design at Assembled and improving our UX team and culture
Deeply understand our users. You'll help others understand what different users need, and what they find satisfying and frustrating. You'll lead critical research and share it with others to build understanding of user needs with colleagues
Be the steward of our product experience. You'll design major experiences across our product, creating patterns that are intuitive and durable, and helping raise our standards of excellence
Improve our visual and interaction design. You'll contribute regularly to our design system and collaborate with others to improve industry standards for workplace software design
Qualification
Required
5+ years experience in B2B software design
Zero to one mindset
Calm under pressure
Comfortable with ambiguity
Hungry and motivated
Customer driven
Detail oriented
Technically curious and AI cognizant
Comfortable designing for the system
Preferred
Experience with React
Experience and enthusiasm for making changes to code
Company
Assembled
Assembled is a workforce management platform that helps modern organizations scale customer support teams.
51-200 employees
H1B Sponsorship
Assembled has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (4)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$70.7MKey Investors
New Enterprise AssociatesEmergence CapitalStripe
2022-05-26Series B· $51M
2021-03-11Series A· $16.6M
2020-03-11Seed· $3.1M
Leadership Team
Ryan Wang
Co-founder/CEO
John Wang
Cofounder and CTO
Recent News
2025-08-27
Talk Business & Politics
2024-05-20
Company data provided by crunchbase