Intellistack · 14 hours ago
Director, Customer Success
Denver, CO
Full-time
Hybrid
Director/Executive
$210K/yr - $235K/yr
8+ years expIntellistack is a leading provider of powerful, no-code productivity solutions. The Director of Customer Success will own the overall strategy and performance of the Customer Success organization, driving retention, growth, and customer value while leading and scaling the Customer Success Managers team.
Cloud Data ServicesDocument PreparationEducationEnterprise SoftwareLead GenerationMobileProductivity ToolsSaaSSmall and Medium BusinessesSoftware
Responsibilities
Own the overall strategy, performance, and outcomes of the Customer Success organization, driving retention, growth, and customer value
Lead, develop, and scale Customer Success Managers, setting clear expectations and career paths
Establish and optimize scalable Customer Success processes, operating models, onboarding motions, digital touch, and success motions across segments
Serve as executive sponsor for strategic and at-risk customers, ensuring strong executive relationships and outcomes
Partner with Sales leadership on account strategy, renewals, and expansion alignment
Act as the senior voice of the customer, influencing Product and Engineering priorities with data-driven insights
Partner with CS Ops / Rev Ops to define KPIs, forecasting, reporting, and CRM best practices
Use data and customer insights to identify trends, mitigate risk, and continuously improve customer experience
Qualification
Required
5+ years of people management experience, including managing managers or senior Customer Success leaders
8+ years of experience in Customer Success, Account Management, Consulting, or a related SaaS role
Proven track record of scaling Customer Success organizations and improving retention, customer health, and expansion outcomes
Strong executive presence with the ability to influence senior stakeholders internally and externally
Deep experience designing and operationalizing CS processes in a SaaS environment
High comfort level with data, metrics, forecasting, and CRM systems (Salesforce or similar)
Willingness to travel periodically for customer meetings, team collaboration, or company events
Preferred
Experience leading Customer Success teams supporting mid-market and enterprise SaaS customers
Familiarity with digital workflow, automation, or form-based platforms
Experience partnering with executive Sales leadership on renewals, expansion strategy, and GTM alignment
Company
Intellistack
Founded with the belief that work should be simplified, Intellistack (formerly Formstack) has grown into a leading provider of powerful, no-code productivity solutions that help teams do more with less.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$425M2021-11-18Private Equity· $425M
2014-06-23Series Unknown
2008-09-01Series A
Leadership Team
Elle Woulfe
Senior Vice President Global Marketing
Zak Pines
VP, Partnerships
Recent News
2025-11-14
2025-10-31
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