VARITE INC · 1 month ago
Lockbox Application Analyst
VARITE is a consulting and staffing services company looking for a qualified Lockbox Application Analyst in Brooklyn, OH. The role involves providing operational support for Lockbox applications and working with Service and Support teams on procedure development, testing, and creating scripts for testing.
Information Technology & Services
Responsibilities
Create, edit, and test application and operational procedures for Lockbox Operations and Support
Write and execute test scripts for operational testing of applications in process improvement projects
Performs business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications
Mine data from primary and secondary sources often using complex joins across multiple datasets
Plays a leadership role in providing ongoing production support within Payment and Deposit Operations applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures
Delivering high quality support and great service to our internal/external partners and clients
Active participation and guidance as it relates to Lockbox, and the associated applications/systems, process initiatives and projects
Translates business needs and requirements to Technology partners; translates technical material to the Loan, Payment, and Operational Services Process Areas and Lines of Business
Qualification
Required
Bachelor's Degree or equivalent experience of ideally 2+ years in an operational or support environment
Attention to detail in documenting and implementing requirements
Highly organized, detail-oriented with the ability to thoroughly analyze and resolve issues
Excellent written and verbal communication skills
Ability to effectively manage change
Ability to stay on top of task assignments
Strong decision making and analytical skills
Ability to facilitate research and resolution of sometimes less-than-straight-forward issues
Strong aptitude to technology based tools and databases (i.e., Excel, Access, )
Interest, willingness and ability to assimilate information quickly and succinctly
Works well in a team-based environment
Preferred
1-2 years of Operational Analyst experience
Technically savvy in relation to Windows systems and software
Experience in Excel and Jira with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualization