Listen Labs · 17 hours ago
Head of Research and Methodologies
United States
Full-time
Remote
Director/Executive
7+ years expListen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews. The Head of Research and Methodologies will build and lead the Insights Strategy organization, defining how insights are delivered at scale and ensuring customers turn research into actionable decisions.
AnalyticsArtificial Intelligence (AI)Generative AIMarket ResearchSoftware
Responsibilities
Build & Lead the Insights Strategy Function
Own the vision, strategy, hiring, and operating model for the Insights Strategy org
Define best practices for onboarding, insight delivery, executive readouts, and ongoing customer engagement
Establish quality bars, playbooks, and scalable systems that maintain craft as we grow
Drive Customer Impact & Retention
Ensure customers consistently translate Listen outputs into clear decisions, roadmap changes, and business outcomes
Partner closely with Sales and Customer Success to drive expansion, multi-team adoption, and long-term retention
Proactively identify risk, unblock stalled accounts, and step in where executive alignment is needed
Shape How Insights Are Delivered at Scale
Evolve how qualitative and quantitative data are synthesized, packaged, and communicated
Define what 'great' insight looks like — from briefs and dashboards to exec-level narratives
Experiment with new formats, workflows, and AI-augmented approaches to deliver insights faster and more effectively
Be the Voice of the Customer Internally
Work closely with Product and Engineering to influence roadmap priorities based on customer needs
Translate customer patterns into product strategy inputs
Help shape Listen’s positioning around insights, outcomes, and ROI
Qualification
Required
7 - 12+ years of experience across insights, research, strategy, consulting, customer success, or analytics-driven roles
Prior experience leading teams or building functions from the ground up
Deeply fluent in qualitative research, with strong intuition for when and how to layer in quantitative signal
Exceptional storyteller — you can move seamlessly from raw data to executive-level narratives
Trusted advisor energy: comfortable pushing customers toward better decisions, not just responding to requests
Highly operational and systems-oriented, while still caring deeply about craft
Thrives in ambiguity, moves fast, and takes full ownership — no passengers, no politics
Benefits
Comprehensive healthcare and dental coverage
Flexible time off to recharge
An environment that values balance and trust
Company
Listen Labs
Listen Labs is an AI-first customer research platform that automates customer interviews and delivers actionable insights.
11-50 employees
H1B Sponsorship
Listen Labs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$96MKey Investors
Ribbit CapitalSequoia Capital
2026-01-14Series B· $69M
2025-04-23Series A· $27M
2025-04-23Seed
Leadership Team
Alfred Wahlforss
Co-Founder
Florian Juengermann
Co-Founder
Recent News
alleywatch.com
2026-01-20
Company data provided by crunchbase