Brown & Brown · 9 hours ago
Employee Benefit Account Manager
Rochester, NY
Full-time
Onsite
Mid Level
$28.85/hr - $48.08/hr
3+ years expBrown & Brown is seeking an Employee Benefits Account Manager to join their growing team. This role is responsible for providing service associated with the administration of Employee Benefits policies and supporting production efforts to achieve department goals.
Insurance
Responsibilities
Participate in client meetings/sales calls with brokers, employee enrollment meetings, and all departmental service meetings
Responsible for the servicing of selected Group Agency Accounts. Functions include but are not limited to reconciliation of claim issues, benefit inquiries, enrollment issues, and carrier premium billing discrepancies
Handle telephone inquiries
Intake and audit control of enrollment information
Track inquiries and complaints regarding carrier claims resolution
Act as liaison to intervene with delays in claim processing
Correspond with carriers, members, and providers to educate, clarify benefits, resolve claims, verify eligibility, and resolve disputes
Investigate, research, and provide timely responses to all service issues
Assists with the implementation of new Business
Assist with training of new Account Managers
Routinely educate on current or pending Federal and State legislation regarding HIPAA, COBRA laws, FMLA, and any other legal issues pertaining to Employee Benefits
Pursue a program of personal and professional development
Qualification
Required
Active Life & Health insurance license
High School Diploma or equivalent required
Basic computer knowledge in Windows environment
Ability to create spreadsheets with appropriate computer programs
Proficiency in Microsoft Office 365
Preferred
College degree preferred but not required with appropriate work experience
3 years in Employee Benefits customer service at an agency or company level is preferred
Benefits
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Company
Brown & Brown
Brown & Brown delivers risk management solutions to help protect and preserve what our customers value most.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joel Eubank
COO/CFO Dealer Services
Kadir Edghill , CPA, MBA
CFO - Arrowhead Programs Division
Recent News
2025-10-07
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