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ICF · 2 hours ago

Senior ServiceNow Architect - DHS Public Trust (Remote)

United States

Full-time

Remote

Senior Level, Lead/Staff

$144K/yr - $245K/yr

12+ years exp

ICF is a global advisory and technology services provider, and they are seeking a Senior ServiceNow Architect to lead the design, implementation, and delivery of complex ServiceNow solutions. This role requires deep technical expertise and leadership capabilities to mentor team members and drive project success.

ConsultingInformation TechnologyProfessional Services

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Lead requirements discovery with clients and stakeholders, clarify ambiguous needs, and design scalable ServiceNow and integrated technology solutions

Translate business processes into detailed technical designs aligned with both short‑ and long‑term goals

Serve as a trusted technical advisor, providing expert guidance on platform capabilities, customization, integrations, and best practices

Identify potential delivery challenges early and develop innovative solutions

Collaborate with project teams to ensure solution designs are implemented accurately and effectively

Conduct code reviews and provide feedback to maintain quality, consistency, and alignment with standards

Design and oversee integrations and automation workflows across systems, ensuring data consistency and integrity

Document integration strategies, data models, and technical roadmaps

Apply and promote performance optimization best practices, resolving bottlenecks and improving system responsiveness

Develop and lead quality assurance and testing strategies for technical deliverables

Ensure projects are staffed with appropriately skilled and certified resources; identify and address talent gaps

Work closely with project managers to maintain scope, timelines, and clear communication with leadership and clients

Define and enforce security and compliance requirements for all solutions

Produce comprehensive technical documentation, including architecture diagrams, specifications, and implementation guidelines

Contribute to knowledge sharing across the practice through documentation, white papers, demos, and learning sessions

Stay current on ServiceNow and related technologies, applying new insights to improve solution design and delivery

Build and maintain strong client relationships, anticipating needs and guiding clients toward optimal outcomes

Mentor and coach team members, support career development, and contribute to best‑practice frameworks

Foster strong partnerships with ServiceNow teams, clients, and internal stakeholders to support collaboration and issue resolution

Lead strategic solutioning efforts, propose innovative approaches, and support go‑to‑market initiatives

Contribute to corporate growth by identifying new opportunities, shaping client roadmaps, supporting proposals, and presenting solutions to technical and non‑technical stakeholders

Qualification

ServiceNow solutionsServiceNow Certified System AdministratorServiceNow Certified Application DeveloperCertified in CIS - Customer Service ManagementServiceNow Certified Technical ArchitectJavaScriptGlideScriptTechnical leadershipProblem-solvingCommunication skills

Required

US Citizenship is required (required by the federal government for this position)

Active Public Trust Clearance (any agency)

Must be able to obtain a DHS Public Trust clearance

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply

Must have at least 12 or more years of experience implementing or architecting ServiceNow solutions

Certifications in ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

Certified in CIS - Customer Service Management

3+ years experience in CSM