Epiroc · 12 hours ago
Key Account Manager
Tucson, AZ, US, 85706
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expEpiroc is a global productivity partner for mining and construction customers, seeking a Key Account Manager to develop long-term partnerships with assigned customers. The role involves analyzing customer operations, identifying growth opportunities, and executing strategies to enhance market presence and profitability.
ConstructionInformation TechnologyManufacturingMining
Responsibilities
Develop a comprehensive understanding of assigned customer operations, strategies, and needs to design and implement customized plans that drive market share growth and profitability
Own full Profit & Loss (P&L) responsibility for assigned accounts, maintaining a strong results-oriented focus
Ensure consistent global sales and service levels across accounts through innovative problem-solving, action-oriented decision-making, and effective project management of proposals and contracts
Serve as the primary Epiroc representative for assigned accounts, managing all communications with confidence and a persuasive, professional presence across presentations, meetings, and day-to-day interactions
Collect, analyze, and maintain accurate data on fleet usage (Epiroc and competitor), drilling parameters, and operational efficiency to inform strategic decisions demonstrating readiness to take risk and make prompt decisions in a dynamic environment
Lead and facilitate regular business reviews with key account stakeholders to build rapport, providing forecasts, progress updates, market intelligence, and industry insights to internal and external partners
Collaborate closely with colleagues across the Epiroc USA Customer Center to ensure alignment, knowledge sharing, and coordinated account support
Supervise and mentor direct reports across the full employee lifecycle, including recruiting, onboarding, training and development, performance management and other HR metrics
Qualification
Required
Strong working knowledge of customer operations, planning, and strategic decision-making within industrial or mining environments
Analytical and structured business approach, including financial acumen and the ability to interpret operational and market data
Demonstrate familiarity with Epiroc USA's customer base and market landscape while maintaining a courteous, professional demeanor that builds rapport and fosters collaboration
Advanced verbal, written, and presentation communication skills, with a strong customer focus and professional presence
Proficiency in Microsoft Office (Word, Excel, Outlook) and working knowledge of Customer Relationship Management (CRM) systems
Must reside within the assigned key account territory and be able to travel approximately 60% domestically, with occasional international travel as required
Preferred
Bachelor's degree in Engineering or a related discipline preferred; equivalent relevant experience may be considered
Minimum of 10 years' experience in the U.S. mining or construction industries, with at least 5 years in direct sales or OEM dealer management roles preferred
Benefits
Benefits eligibility begins the 1st of the month after start date
Health care eligibility - including medical, dental, vision, prescription and telemedicine
Wellness program
Employee discounts
Short and long-term disability insurance
Life and AD&D insurance
Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
Employee Assistance Program
401(k) plan
Direct deposit
Tuition reimbursement program
Paid Vacation
Paid Sick Time
Company
Epiroc
Epiroc is a productivity partner for the mining, infrastructure and natural resources industries.
10001+ employees
H1B Sponsorship
Epiroc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$150MKey Investors
Nordic Investment Bank
2024-10-07Post Ipo Debt· $150M
2018-06-21IPO
Leadership Team
Camilla Goldbeck Löwe
VP Sustainability
Recent News
2025-12-09
Company data provided by crunchbase