Cast & Crew · 12 hours ago
Customer Support Representative
Burbank, CA
Full-time
Onsite
Entry, Mid Level
$18/hr - $22/hr
2+ years expCast & Crew is an entertainment technology and services provider that empowers creativity in the global entertainment industry. The Customer Support Representative is responsible for providing exemplary support to production employees, addressing inquiries related to payroll, employment verification, and other issues while ensuring customer satisfaction.
AccountingBookkeeping and PayrollSoftware
Responsibilities
Provide exemplary customer support and service to our production employees
Research, resolve, and respond to end-user issues/problems/questions received via email, telephone calls, callbacks, or escalations in accordance with current standards and service levels
Log and track all inbound correspondence utilizing the current ticket tracking system
Provide solutions to user problems to ensure user satisfaction and productivity
Transition employee calls to internal departments when necessary
Continually deliver timely attendance and high quality of work
Develop and maintain positive working relationships with fellow Cast & Crew employees and customers
Understand the needs and requirements of internal and external customers and escalate when needed
Other duties as assigned
Qualification
Required
2-4 years of generalized experience in a customer support environment, ideally within the Entertainment or other heavily unionized industry
Demonstrated ability and history of providing excellent customer support
Ability to communicate to a broad, diverse set of customers in a way that addresses their issues or problems in a calm, constructive manner
Must have the ability to multi-task, organize, and prioritize in order to meet deadlines while maintaining attention to detail
Working knowledge and understanding of payroll processes preferably in the Entertainment industry
Creative problem solver who is extremely well organized and accustomed to maintaining meticulous records
Knowledge of standard office procedures and practices
Exposure and demonstrated ability to use Microsoft Office (Word, Excel, PowerPoint)
Excellent written and oral communication skills including the ability to compose clear and concise grammatically correct emails and other like correspondence
Self-motivated, must be able to work independently
Goal and people oriented
Ability to maintain positive attitude
Must be able to work overtime as needed
Must be able to work onsite (Burbank office)
Must be able to work weekends
Minimum education preferred: Bachelor's degree, or relevant experience
Benefits
Medical
Dental
Vision
PTO
Health and wellness programs
Employee discounts
And more!
Company
Cast & Crew
Cast & Crew began modestly as a small business that provided payroll services to the commercial and the music business.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Veronis Suhler Stevenson
2018-12-10Acquired
2013-02-05Private Equity
Leadership Team
S
Sally Knutson
CFO
Recent News
2025-11-26
The Hollywood Reporter
2025-10-03
Company data provided by crunchbase