Passaic County Community College · 2 weeks ago
Customer Service Representative/Cashier (PT)
Paterson, NJ, US
Full-time
Onsite
Entry Level
$17/hr - $20/hr
1+ years expPassaic County Community College is seeking a friendly, detail-oriented, student-focused Part-Time Customer Service Representative/Cashier to join their team. The role involves supporting students and families with billing and payment questions, processing payments, and ensuring accurate student account records in a collaborative office environment.
CommunitiesHigher EducationUniversities
Responsibilities
Provide excellent customer service to students, families, and campus partners in person, by phone, and via email
Process and reconcile payments using Excel, ERP or CRM software (ie: Colleague, Anthology)
Assist students with billing questions, payment plans, and self-service options
Review and explain billing information, including scholarships and state and federal aid
Enter and update student account information accurately in our software
Support paper and electronic billing processes
Conduct outgoing courtesy calls regarding payment deadlines and account reminders
Answer questions related to payments, refunds, and general student account procedures
Perform other related duties as assigned
Qualification
Required
Associate's degree or appropriate technical skill/experience equivalent
Strong basic math skills and attention to detail
1-3 years of customer service experience (cashiering experience preferred)
Ability to handle multiple tasks and meet deadlines in a fast-paced environment
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Preferred
Experience reconciling a cash drawer
Familiarity with college or enrollment-related services
Knowledge of federal and state financial regulations
Experience with ERP/CRM software like Colleague or Anthology (a plus, not required)
Bilingual skills are strongly preferred
Benefits
New Jersey Sick Leave : Earn 1 hour of sick leave for every 30 hours worked with a maximum of 40 hours of leave per benefit year. (Eligible to use after successful completion of probationary period.)
Employee Assistance Program provides free, confidential, limited counseling services, work-life assistance, legal and financial guidance.
Commuter Benefits: Free parking access is provided on site. An optional Transit Pre-Tax Plan is available which allows employees to use pre-tax dollars to purchase eligible transit expenses.
NJ Defined Contribution Retirement Program provides eligible members with a tax-sheltered, defined contribution retirement benefit, along with life insurance and long-term disability coverage. (Must meet eligibility requirements.)
Voluntary Annuity Programs: Additional contributions to retirement account (Must meet eligibility requirements)
Company
Passaic County Community College
Passaic County Community College, Paterson is a school in Paterson.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$4.38MKey Investors
NASAU.S. Department of Education
2023-07-26Grant
2023-01-20Grant· $1M
2022-06-01Grant· $3.38M
Leadership Team
Jacqueline W. Kineavy
Senior Vice President for Academic & Student Affairs, Chief Academic & Student Development Officer
Victoria Gray
Program Coordinator, GEAR UP Partnership Initiative
Recent News
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