KNAPP North America · 19 hours ago
Resident Maintenance Technician Trainer
Stockton, CA, US
Full-time
Onsite
Mid, Senior Level
$80K/yr - $140K/yr
3+ years expKNAPP North America is a global provider of intelligent automation solutions for intralogistics and manufacturing. The Resident Maintenance Technician Trainer role involves providing industrial Electrical/Mechanical expertise while also training new employees on the safe utilization of KNAPP systems.
Industrial Automation
Responsibilities
Be a team member and provide first-class maintenance support to Customer on operation and maintenance of automated storage and retrieval systems, and storage and picking systems installed at the Customer’s location
Have a proven experience of dealing with electro-mechanical faults and preventative maintenance operations as a support technician. You are eager and determined to succeed, demonstrating safety consciousness in all activities undertaken with a track record of problem-solving skills and successful completion of tasks. In addition, you may be required to respond to emergency calls. Working on weekends will be a requirement and will be structured accordingly to provide forward planning
Complying with the defined processes in the area of responsibility and the department within the stipulated deadlines, striving for maximum quality
Creating and maintaining a positive company image for the customer
Developing and conducting high quality and cost-effective KNAPP service and product training courses within the established schedule and budget
Actively promoting all activities in the area of responsibility
Rectify electro-mechanical faults and specialist technical assistance as a support technician
Respond to emergency calls on Customer sites
Be safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of the tasks
Provide first-class response to Customer, ensuring as reasonably and practical as possible a first-time right policy
Provide emergency breakdown and specialist maintenance support
Handle set up and calibration of precision automation equipment
Create strong effective working relationships with Customer and their operational agents to enable Knapp to provide superior service
Achieve performance in terms of expected output, speed of response, quality of repair and standards of workmanship
Provide experience and expertise in the installation of conveyor and precision automation equipment
Maintain quality of service by ensuring effective communication with customers
Ensure that reports are well written and legible
Execute site quality procedures, safety procedures, and any statutory procedures
Participate in regular meetings with the Maintenance Shift Supervisor or Resident Site Manager or Site Maintenance Manager to discuss activities and progress, unless there is no on-site accountability in which case you would provide that information to the Resident Business Manager
Provide specialist maintenance service support to the Customer’s installed system
Ensure that all spare parts usage issues are logged appropriately and promptly with the Knapp Spare Parts team
Ensure proper care and maintenance of the tooling and equipment are provided
Provide flexibility and the best use of skills and capabilities
Ensure that all time sheets and documents are accurate and legible; to be submitted to Knapp on biweekly basis for approval
Experience in mechanical strip-down/re-assembly, basic field wiring, machine calibration and system testing
Ability to work against a timeframe to complete reactive repairs
Interact with on-site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner
Show hands-on ownership of issues to achieve a quick time resolution
Ability to appreciate health & safety considerations with regard to given tasks and to carry out risk assessments
Mechanical aptitude, including the ability to read assembly drawings
Ability to operate hand tools and assemble parts onto equipment
Ability to follow set up instructions, assembly drawings and check lists
Strong attention to detail and exceptional follow-up skills
Excellent communication and customer service skills with both internal and external Customers
Computer literate with basic Microsoft Office skills
Willingness to learn and adapt to changing role requirements
Appreciation of cultural diversity
Perform other duties as required
Conduct training courses for both customers and employees within the corresponding specialty area by assisting with the development of interactive educational material and practical training programs
Responsible for training/certification of technicians
Responsible for documenting the conducted training course
Adopt continual improvement process (CIP) approach to drive cost savings and process improvements
Participate in training courses and further your personal education in the specialty areas such as installations, startups, and maintenance services
Qualification
Required
Degree in Electrical and/or Mechanical Engineering or equivalent work experience
3 - 8 years of verifiable progressive experience as a Maintenance Repairman, Maintenance Electrician, Machine Repairman, or Industrial Maintenance Engineering
Demonstrated experience in providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic, and hydraulic systems
Strong problem-solving capabilities
Talent and commitment to provide a unique interpretation or analysis of our systems to customers
Process-oriented mentality
Theoretical and operational experience in the repair, troubleshooting and maintenance of PLC-based machinery, highly automated and robotic equipment and control systems
Hands-on experience and a team player committed to improve processes
Strong verbal and written communication skills
Good knowledge of KNAPP products and system areas is a district advantage
Basic technical understanding
Authorization to work in the U.S. and/or Canada
Passport or ability to obtain passport
Professional etiquette is required at all times
Physical requirements may include sitting for long periods of time, standing, squatting, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm's length, and lifting up to 50-100 pounds
Preferred
Bilingual (English/Spanish) and or (English/German) preferred but not required
Extensive experience in equipment maintenance, modifications and design preferred
Network equipment interfaces, a plus
Experience in reducing costs through processes and efficiencies
Experience with customer training courses (preferred)
Benefits
Health, dental, vision, life insurance
Flexible Spending Accounts
Short & Long Term Disability
401k with a very generous employer match and no vesting
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized Daycare
Tuition Reimbursement
Pet Insurance
Company
KNAPP North America
KNAPP brings new technology to warehouse automation.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Clemens Bauer
CFO
Chris James
Director of Sales - Integration Partner & Products
Company data provided by crunchbase