The Signatry · 1 day ago
System Assistant
United States
Full-time
Remote
New Grad, Entry Level
0+ years expThe Signatry is a donor advised fund sponsor and Christian ministry dedicated to inspiring world-changing generosity. The System Assistant provides foundational IT support and operational technology services, focusing on troubleshooting and assisting end-users with the Give Interactive foundation management system and other technical support tasks.
Non-profit Organization Management
Responsibilities
Serve as a support contact for Give Interactive end-users, troubleshooting issues related to fund management, granting workflows, and donor account administration
Provide training and guidance to employees on Give Interactive features, best practices, and process workflows
Document and track Give Interactive-related issues and enhancement requests, escalating complex technical problems to the System Administrator or Give Interactive support team
Coordinate with Give Interactive support partners for system issues, updates, and user access management
Provide technical support for employee devices (laptops, desktops, mobile devices) including troubleshooting connectivity, software installation, and hardware issues
Manage software license inventory and renewals for tools such as Zoom, Adobe Suite, and other enterprise employee software
Track license utilization and coordinate with departmental managers on license allocation and cost optimization
Assist with device setup, onboarding, and offboarding for new and departing employees
Maintain software asset management records and ensure license compliance
Support basic network connectivity and printing troubleshooting at our Overland Park location
Coordinate with our Managed Service Provider (MSP) on advanced technical support and device provisioning tasks
Qualification
Required
Alignment with The Signatry's mission, values, and Statement of Faith
High school diploma or equivalent; some college coursework or IT certification preferred
0-2 years of experience in IT support, help desk, or systems administration
Strong troubleshooting mindset with the ability to break down problems methodically
Proficiency with Microsoft 365 tools (Outlook, Teams, OneDrive, SharePoint)
Familiarity with macOS operating systems
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
Strong organizational skills with the ability to prioritize multiple support requests
Detail-oriented and committed to quality and accuracy
Proactive approach to learning new systems and technologies
Ability to maintain confidentiality and handle sensitive information appropriately
Preferred
CompTIA A+ certification or equivalent IT support certification
Prior experience supporting foundation management, CRM, or nonprofit business systems
Experience with Google Workspace and/or Google Cloud Platform
Knowledge of software licensing and asset management practices
Experience with IT ticketing systems (ServiceNow, Jira, or similar)
Familiarity with Give Interactive or similar financial systems
Company
The Signatry
The Signatry inspires and facilitates revolutionary biblical generosity across generations.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stephen French
President & CEO
Mark Klinger
Chief Financial Officer
Company data provided by crunchbase