LBA · 13 hours ago
Customer Service Manager
Mission, KS
Full-time
Onsite
Mid, Senior Level
$60K/yr - $70K/yr
3+ years expLBA Services is a family-owned residential HVAC and plumbing company committed to delivering reliable service and exceptional customer experiences. They are seeking a Customer Service Manager who will lead and optimize the performance of the call center, focusing on accountability and continuous improvement. This leadership role involves managing customer service metrics, analyzing data, and developing team members to enhance customer experience and operational results.
BasketballSportsTicketing
Responsibilities
Leading and managing the customer service team with clear expectations and accountability
Owning customer service performance metrics, including call volume, booking rates, and staffing efficiency
Analyzing data and producing actionable insights to improve customer experience and results
Coaching and developing team members based on performance trends and real data
Identifying gaps in processes, scheduling, or workflows and implementing improvements
Working closely with leadership and operations to ensure alignment and smooth execution
Qualification
Required
Proven experience managing a call center or customer service operation
Direct responsibility for call center performance, reporting, and outcomes
Strong analytical skills with the ability to interpret data and turn it into action
Experience coaching and developing teams using performance metrics
Clear, confident communication and sound decision-making
Ability to operate in a fast-paced, results-driven environment
Employment Type: Full-time
Work Hours: 40 to 45 hours work
Required Experience: Experienced(3) years
Preferred
ServiceTitan experience
HVAC or plumbing industry experience
Benefits
True leadership autonomy: Own and shape a critical department
Stability: Established, family-owned business with a long-term vision
Real impact: Your decisions will directly influence performance and customer experience
Culture: A team that values accountability, problem-solving, and continuous improvement
Company
LBA
The Lega Basket Serie A organizes the top tier basketball championship in Italy, named Serie A, which consists of 16 Clubs playing with a round robin system of 30 games.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase