Michigan's Adventure Amusement Park · 18 hours ago
Manager of Merchandise, Games, and Extra Charge Attractions
Muskegon, MI
Full-time
Onsite
Mid, Senior Level
5+ years expMichigan's Adventure Amusement Park is seeking a Manager of Merchandise and Games to oversee the retail division's operations. This role involves maximizing guest service and revenue through effective leadership, financial management, and interdepartmental coordination.
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Responsibilities
Supervise and coach merchandise and games staff to ensure high performance and guest satisfaction
Provide training, performance reviews, and disciplinary actions as needed
Create schedules and ensure adequate staffing to meet operational demands
Foster a positive work environment and enforce departmental standards
Assist in hiring entry level associates and supervision for area of responsibility to ensure locations are staffed appropriately for optimal efficiency and guest service
Allocate labor resources appropriately to the department, based on associate availability and staffing needs, including making adjustments in the moment
Prepare and analyze budgets to meet departmental goals. Track compliance on a daily basis and reporting any deviations
Support cost control strategies and monitor financial performance
Create and manage the Merchandise and Games budgets, including both labor and operational supplies
Complete required administrative paperwork and documentation
Coordinate the scheduling, timekeeping, and payroll for associates in the departments
Maintain effective communication with staff, departments, and leadership
Respond professionally to calls, emails, and radio communications
Communicate operational updates and guest feedback to senior leadership
Other duties as assigned
Qualification
Required
Bachelor's degree in business, merchandising, hospitality management, or related field. If not, a minimum of 5 to 7 years in retail operations management or an equivalent combination of education, training, and experience that provides the required skills and abilities
Ability to handle a flexible and demanding schedule, including nights, weekends, and holidays
Excellent communication and problem-solving skills
Strong leadership and management skills with the ability to excel in a fast-paced environment
Although a portion of the job function will be carried out in an office environment, the position may require outdoor work in extreme weather conditions. This position requires walking and standing on concrete and asphalt for extended periods of time
Proficient in Microsoft Office
Valid driver's license required
Must pass a background check & drug screen per company policy
Company
Michigan's Adventure Amusement Park
Michigan's largest amusement park and water park offering over 60 rides and attractions, including Shivering Timbers, Thunderhawk, Funnel of Fear and three wave pools.
1,001-5,000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase