LHH · 7 hours ago
Member Service Representative
Sacramento, CA
Full-time
Hybrid
Mid Level
$23/hr - $26/hr
3+ years expLHH is a company focused on providing support in navigating health plans, services, and benefits. As a Member Service Representative, you will assist members and providers with inquiries, manage appeals and grievances, and collaborate to resolve issues efficiently.
Human Resources
Responsibilities
Recording and routing appeals and grievances according to established procedures
Educating members on referral processes, online tools, and key resources
Assisting members, providers, brokers, and partners with claims or billing inquiries
Collaborating across departments to resolve issues within required timeframes
Managing challenging conversations with professionalism, empathy, and tact
Reporting system or call-related issues requiring urgent attention
Providing courteous, informed support to all individuals encountered in your work
Qualification
Required
High School Diploma
A minimum of 3 years of experience working in a call center
A minimum of 3 years of previous experience working in the healthcare industry (required), HMO experience is a plus
Basic computer skills, including electronic mail, routine databases, word processing, spreadsheets, graphics, Salesforce, Genesis, etc
Ability to type 40 WPM or higher
Eligible for hybrid work post training 4-6 months
Preferred
Bilingual in any language is a plus!
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
An EAP program
Commuter benefits
A 401K plan
Paid Sick Leave
Holiday pay
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
24-7 Press Release Newswire
2025-05-17
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