Del-One Federal Credit Union · 20 hours ago
Branch Manager
Newark, DE
Full-time
Onsite
Senior Level
5+ years expDel-One Federal Credit Union is a member-owned financial cooperative that has been serving the community for over 65 years. The Branch Manager is responsible for directing and administering the operational efforts of the Branch, ensuring compliance with policies and procedures, and supervising staff to provide exceptional service to members.
BankingFinancial Services
Responsibilities
Assumes responsibility for the effective and efficient performance of Branch operations
Supervises work scheduling and workflow of daily routine operations
Ensures that operations are conducted in accordance with established Credit Union policies and with legal and regulatory requirements
Ensures Branch security. Opens and closes the building in accordance with set hours and tests security equipment quarterly
Acts as a Loan Officer; processing and approving member loans within established policies and limits
Supervises and assists with member services functions. Cross-sells Credit Union services
Implements changes to established policies and procedures within the Branch
Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations
Assumes responsibility for maintaining the proper cash controls
Ensures that all Branch transactions are balanced at the close of each day
Oversees individual accountability for the handling of cash and assists Tellers in resolving balancing problems
Controls and handles daily deposits in accordance with established policies and procedures
Periodically verifies cash in possession of Tellers and cash on the premises; submit weekly cash orders to Accounting to ensure the branch has sufficient cash on hand to handle member requests. Ensures staff members are available to verify shipment and ensures that appropriate signatures are on each cash strap with current date
Effectively supervises Branch staff, ensuring optimal performance
Provides leadership through effective objective setting and communication
Directly supervises all Branch personnel. Ensures that high quality work and efficiency in operations are maintained. Determines work methods through assigning, directing, coordinating, and reviewing tasks
Conducts regular meetings with Branch employees to inform and train. Discusses areas needing improvement and changes in procedures
Conducts frequent meetings with Branch management staff to coordinate activities
Ensures that personnel are well trained in all phases of their respective jobs. Completes orientation of new employees in overall Branch procedures. Performs cross training as necessary. Conducts security training
Ensures that personnel are effective and optimally used. Determines appropriate staffing levels for proper utilization of human resources
Tracks individual progress and conducts performance appraisals on each employee. Formulates and implements corrective actions as needed. Recommends promotions for employees as appropriate. Provides leadership training to employees seeking management opportunities
Approves all sick leave, vacation, overtime, and time cards for each Branch employee. Keeps accurate payroll and attendance records
Assumes responsibility for establishing and maintaining effective, professional business relations with members
Ensures that members' requests and questions are promptly resolved. Handles members' complaints
Ensures that members are informed of Credit Union services and policies. Counsels members regarding their financial needs and services requested
Ensures that the Credit Union's quality reputation is maintained and projected
Assumes responsibility for the effective administration of Branch functions
Ensures that Branch operations are well coordinated with Credit Union accounting, loan processing, and credit functions
Manages and oversees expenses. Pursues cost-saving measures
Continually seeks ways to improve Branch operations and productivity and to meet established goals
Prepares periodic Branch activity reports and makes recommendations to management for improvements
Ensures that proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment is carried out, including snow and ice removal
Ensures that adequate supplies, forms, and equipment are available for personnel
Institutes prudent safety measures
Keeps management informed of Branch activities, progress toward established objectives, and of any significant problems. Requests assistance when necessary
Assumes responsibility for related functions as required or assigned
Fills in and performs duties in Branch positions as needed
Attends assigned training sessions and stays current on new operational procedures
Qualification
Required
Associate's degree or equivalent experience
Understanding of the Credit Union's field of membership
Thorough knowledge of Credit Union services and products
Understanding of related legal and regulatory requirements
Familiarity with Branch functions, policies, and procedures
At least five years of related experience in a financial institution, with a minimum of two years of supervisory experience
Strong interpersonal, leadership, and supervisory skills
Well organized
Ability to operate related computer applications and related business equipment
Attention to detail
Ability to maintain an effective and efficient work flow
Company
Del-One Federal Credit Union
Del-One Federal Credit Union is a financial services company providing financial advisory services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kellie Rychwalski, AAP
Chief Financial Officer
Marc Kidwell, MAOL
Chief Information Officer
Company data provided by crunchbase