AMS Staffing Inc. · 4 months ago
Sr. Technical Trainer- 3440258
New York, NY, US
Full-time, Contract
Onsite
Senior Level
$120K/yr - $145K/yr
5+ years expAMS Staffing Inc. is seeking a Senior Technical Trainer to design and deliver technical and soft skill training sessions for lawyers and support staff worldwide. The role involves managing training projects, developing course materials, and providing support and expertise on firm-standard software.
ConsultingHuman ResourcesRecruitingRisk ManagementStaffing AgencyTechnical Support
Responsibilities
Designs and delivers classroom, one-on-one and distance technical and soft skill training sessions to lawyers and support staff world-wide; with the possibility of domestic and international travel
Creates, edits and maintains software and system related documentation, training materials and all general IS announcements
Participates in other IS based projects as required
Manages and supports technical training projects
Liaises heavily within lawyers and staff, the IT department and the branch offices
Works collaboratively with other departments and independently to develop and standardize course outlines and training materials for both instructor-led and online classes that can be used in the New York office and our other branch offices
Helps search for, evaluate, test, socialize and train new software
Maintains a technical training helpline – required to be the firm expert on use of firm standard software including, in particular, Microsoft Word and Excel
Delivers outstanding classroom training, one-on-one and distance training sessions
Can deliver an organized training program that may not include classroom training but introduces and trains using multi-media platforms
Completes needs analysis and evaluates training sessions as they relate to training requirements
Gathers, organizes, and edits information to include in documentation, memos and e-mails for software upgrades
Formulates, develops and communicates new training initiatives
Assists in maintaining online training registration and information database
Assists in new-hire candidate technical assessment provision and scoring
Designs, develops and maintains training documentation to include: User guides (quick reference cards, quick tips, software manuals), CBT (computer-based training), Online help and web pages
Provides third level support to PC Support and other departments, technical and non-technical
Qualification
Required
Minimum 5 years of Technical Training or 8 or more years corporate training experience
Ability to design and implement training programs (Instructional Design experience)
At least five years of technical writing experience done for a legal, educational or business firm. We will request samples of your work
Expert Level proficiency in Microsoft Word and Excel
Advanced proficiency in Camtasia or Captivate
Proficiency in SharePoint or other website creation software
Experience managing and facilitating projects and focus groups
The candidate should have a proven track record for producing high quality documentation quickly and with minimal supervision
Ability to work effectively with people at all levels within the IS and training departments, as well as lawyers and the entire organization
The ability to quickly learn new software while managing specifically assigned tasks on short notice
Is customer service focused
Preferred
Experience in designing and maintaining web pages
Experience with NetDocs
Proficiency in Legal Outline Numbering software
Advanced proficiency in Acrobat Pro
Experience developing and implementing CLE and/or CEU specific training
Experience in designing and/or delivering soft skills training
Benefits
AWESOME benefits
Company
AMS Staffing Inc.
🤝 History & Mission: Founded in 2002, AMS Staffing is a nationwide staffing agency committed to building lasting relationships and providing tailored talent solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase