KNAPP North America · 7 hours ago
Manager Logistics Operations Engineer
Stockton, CA
Full-time
Onsite
Mid Level
$100K/yr - $150K/yr
3+ years expKNAPP North America is a global provider of intelligent automation solutions for intralogistics and manufacturing. They are seeking a Manager Logistics Operations Engineer to oversee the planning and execution of logistics operations, focusing on business objectives, strategic solutions, and continuous improvement of operational processes.
Industrial Automation
Responsibilities
Support Root Cause Analysis (RCA) on all P1/P2 issues providing detailed reports around incidents in liaison with Hotline (measured based on fault repeating)
Work closely with the Change Advisory Board (CAB)
Continuously analyze and improve the operational process (measured based on throughput)
Lead and supervise troubleshooting procedures such as:
Incident Management (measured based on time spent to resolve incidents, Service level agreement (SLA))
Problem Management (measured based on time spent to complete development cycle)
Change Management (measured based on percentage of successfully executed Change Requests (CR))
Identify operational priorities by assessing operational objectives (measured based on uptime) using:
Continuous Improvement Process (measured based on ITIL compliance, Analytics Dashboard)
Plan and coordinate the shift LOE’s tasks and workload accordingly (measured based on LOE demand)
Develop operational solutions by defining, studying, estimating, and screening alternative solutions (control room) using:
Continuous Improvement Process
KPI (incidents, downtime, LOE demand, PMT) capture for Daily review and monthly service meeting
Monitoring performance (measure = Logistic Dashboard)
Improve operational quality results by studying, evaluating, and recommending process redesign:
Supervision of Implementing changes
Change Management
Contribute with information and advice unit design and modification teams using: Continuous Improvement Process
Qualification
Required
Bachelor's Degree in Business and/or Logistics or related field, or equivalent experience
Understanding of warehouse operations and supply chain management
3-5 years' related experience in warehousing, high volume manufacturing, distribution, production planning and/or transportation environment
Knowledge of WMS, WCS and SRC
Working Knowledge of Linux, Java, Oracle, and SQL
Background and demonstrated experience in engineering industry
Operational experience in automated distribution facility
Strong skills in report development
ITIL Foundation
Excellent verbal and written communication skills
Self-motivated and a proactive approach to problem solving
Proven organizational skills
Customer oriented
Strong interpersonal skills
Team player
Ability to lead and motivate others
Ability to work independently with minimum supervision
Authorization to work in the U.S
Passport or ability to obtain passport
Professional office etiquette is always required
Physical requirement may include sitting, stooping, bending, visual acuity, finger dexterity, walking, lifting to 50 pounds
Preferred
Bilingual (English / German)
Benefits
Health, dental, vision, life insurance
Flexible Spending Accounts
Short & Long Term Disability
401k with a very generous employer match and no vesting
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized Daycare
Tuition Reimbursement
Pet Insurance
Company
KNAPP North America
KNAPP brings new technology to warehouse automation.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Clemens Bauer
CFO
Chris James
Director of Sales - Integration Partner & Products
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