Mayo Clinic · 13 hours ago
Workstation Technician
Rochester, MN
Full-time
Onsite
Entry Level
$24.88/hr - $33.60/hr
2+ years expMayo Clinic is a top-ranked healthcare provider dedicated to putting the needs of the patient first while investing in their employees. The Workstation Technician role involves collaborating with various business units to ensure hardware and software orders are configured and installed, as well as providing on-site installation and customer service support.
BiotechnologyHealth CareHospitalMedicalWellness
Responsibilities
Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed
Ensure equipment is labeled according to Mayo specifications
Researches, verifies, and documents device specifications according to purchase order and Mayo standards
Works in conjunction with service and business units to relocate equipment as requested by departments
Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests
Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.)
Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base
Maintain inventory of supplies and equipment necessary to complete installations or repair requests
Collaborate with other IT Infrastructure areas to manage parts inventory
Evaluates and processes equipment according to IT Security policy and guidelines
May require overtime and on-call participation
Qualification
Required
High School Diploma and 2 years customer service experience required
Incumbents will possess good organizational skills as well as good written and oral communication skills
Maintains strict confidentiality of information and exhibits good customer service skills, including the ability to work as a collaborative team member
Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations
Possess flexibility with workloads to accommodate special projects or requests and high priority orders
Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software)
Must be able to tolerate bending, stooping, kneeling, squatting, and working with his or her arms above shoulder level
Must be able to lift seventy five pounds or more
Must be able to distinguish colors
Valid driver's license
Preferred
2 years customer service experience supporting computers preferred
OR Associates degree OR two years Technical School training in Computers, Technology, Electronics or a related field
Benefits
Medical: Multiple plan options.
Dental: Delta Dental or reimbursement account for flexible coverage.
Vision: Affordable plan with national network.
Pre-Tax Savings: HSA and FSAs for eligible expenses.
Retirement: Competitive retirement package to secure your future.
Company
Mayo Clinic
MayoClinic is a nonprofit medical practice and medical research group focused on integrated health care, education, and research.
10001+ employees
H1B Sponsorship
Mayo Clinic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (580)
2024 (476)
2023 (491)
2022 (509)
2021 (389)
2020 (583)
Funding
Current Stage
Late StageTotal Funding
$399.05MKey Investors
The ALS AssociationNational Institute of Neurological Disorders and StrokeAmerican Heart Association
2025-12-04Grant· $0.95M
2024-09-24Grant· $12M
2023-07-26Grant
Leadership Team
Gianrico Farrugia
President and CEO
Richard Gray
Chief Executive Officer
Recent News
2026-01-25
2026-01-23
Medical Xpress - latest medical and health news stories
2026-01-23
Company data provided by crunchbase