Triton Air & Plumbing · 13 hours ago
Customer Service Representative/Dispatcher
Laguna Niguel, CA
Full-time
Onsite
Entry Level
$20/hr - $25/hr
1+ years expTriton Air & Plumbing is a trusted provider of residential HVAC & Plumbing services, dedicated to quality and customer satisfaction. They are seeking a Customer Service Representative/Dispatcher to respond to customer inquiries, provide information about HVAC products, assist with orders and scheduling, and resolve customer complaints efficiently.
CommercialCustomer ServiceHeating Ventilation and Air Conditioning (HVAC)Residential
Responsibilities
Respond to customer inquiries via phone or email in a timely and professional manner
Provide accurate information about HVAC products, services, warranties, and company policies
Assist customers with placing orders, scheduling appointments, and processing returns or exchanges
Handle and resolve customer complaints and issues efficiently and effectively
Escalate complex issues to the appropriate department or manager when necessary
Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided
Offer basic technical support and troubleshooting assistance for HVAC products
Guide customers through installation and maintenance procedures for HVAC systems
Coordinate with technical support teams for advanced troubleshooting and service calls
Ensure the accurate processing of customer orders and their timely fulfillment
Monitor order status and communicate updates to customers
Manage and update customer accounts and records in the CRM system
Provide customers with information about promotions, discounts, and new products
Qualification
Required
Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry
1-2 years of dispatching
1-2 years Customer Service
Familiarity with HVAC systems and terminology is highly desirable
Excellent verbal and written communication skills
Strong problem-solving and conflict resolution abilities
Proficient in using customer service software, CRM systems
Ability to multitask and manage time effectively
Positive attitude and a strong commitment to customer satisfaction
Ability to work in a fast-paced environment
Willingness to learn and adapt to new technologies and procedures
Customer service: 2 years (Required)
Dispatching: 2 years (Required)
Phone etiquette: 1 year (Required)
Benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Company
Triton Air & Plumbing
The foundation of Triton Air is built on referrals and reviews. This insures that our number one goal is your satisfaction.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael Nicolai
Founder
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