Fanatics · 6 hours ago
Senior Manager, Strategic Operations Payments
95 Morton St, New York, NY, 10014, US
Full-time
Onsite
Senior Level
$150K/yr - $180K/yr
5+ years expFanatics is building a leading global digital sports platform, and they are seeking a Senior Manager, Strategic Operations Payments to support the growth and development of their Payments team. This role involves optimizing payment processing performance, ensuring compliance with regulations, and building relationships with external payment providers.
eSportsManufacturingRetailSporting GoodsSports
Responsibilities
Collaborate with the Director of Payments to define the payments strategy of FBG
Analyze payments performance data in order to optimize success rates and overall cost of payments
Partner with cross-functional teams to identify dependencies, plan customer journey action items and backlog, and deliver on core goals
Collaborate on defining Key Performance Indicators and drive competence and efficiency through payment optimization in conjunction with vendors/product
Produce monthly packs to illustrate the performance of each method (deposits, withdrawals, fees) and provide key insights to the business
Develop solid relationships with Payment Providers and Partners
Setting up regular calls and meetings with providers and internal stakeholders
Gathering details of the planned development and roadmap items to ensure our product roadmap is aligned
Provide input and guidance to the ongoing development and updating of our standard operating procedures and processes ensuring a consistent level of performance and quality
Apply subject matter expertise (Payments/Gaming) to optimize payment processes and technologies (e.g., gateways, ACH, Wire, Credit & Debit cards, Digital Wallets)
Manage vendor relationships while serving as subject matter expert on gaming-based payments, and being engaged with innovators in this space
Quarterback critical site issues and escalate to the proper channels to ensure a speedy resolution and clear key stakeholder updates
Work with various business leaders to accomplish key business initiatives
Qualification
Required
5-7 years of experience in management consulting, investment banking, corporate strategy, or strategic operations at a top-tier firm or high-growth company
Advanced hands-on SQL and Excel modeling experience with the ability to own complex operational forecasting tools
Strong attention to detail and rigor, with the ability to dive deep into data while communicating insights succinctly to senior leadership
An entrepreneurial spirit and are excited by the challenges that come along with building a disruptive and dynamic business
Exceptional communication skills both written and verbal. Ability to articulate business performance, key strategies, and regular updates into Google suite applications (Google docs, sheets and slides) that tell a powerful story
Deep empathy for customer experience – always analyzing and assessing from the customers' viewpoint
Conscious and supportive of diversity & inclusion, and the value they bring to customers, business, and the team
Collaborative, while firm on goals and driving the extended team toward actions (and deadlines) to achieve them
Strategic thinker with proven ability to operationalize the strategy. Strong problem-solving skills
High curiosity – proactively seeking to learn more and ‘connect the dots' for better solutions. Affinity toward technology as a customer experience enabler
Preferred
3-5 years experience in online Payments and Sportsbook/Casino
Knowledge of, and experience using, proprietary online gaming Fraud, Payments, Gaming and Sportsbook tools, systems, and reports preferred
Familiarity with operational KPIs across payments, fraud, or customer service workflows
Experience with data visualization tools such as Sigma or Tableau
Benefits
In addition to the base and bonus, full-time employment, and more.
Company
Fanatics
Fanatics is a sports merchandise retailer that manufactures fan gear and jerseys across retail channels. It is a sub-organization of Kynetic.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$4.9BKey Investors
Clearlake Capital GroupNational Football LeagueAlameda Research
2022-12-06Private Equity· $700M
2022-03-02Private Equity· $1.5B
2022-01-01Series Unknown· $10M
Leadership Team
J
Joseph Bozich
Advisor to Chief Executive Officer
Michael Mahan
CEO
Recent News
Sports Business Journal
2026-01-23
Sports Business Journal
2026-01-23
Company data provided by crunchbase