Volunteers of America Chesapeake & Carolinas · 6 hours ago
Front Desk Specialist (64159)
Washington, DC
Full-time
Onsite
New Grad, Entry LevelVolunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope through personalized services. The Front Desk Specialist is responsible for the administrative direction of the Hope Center, ensuring the safe accountability of consumers and assisting with various administrative tasks.
Health CareNon ProfitWellness
Responsibilities
Verify insurance of consumers prior to/at time of visit
Answer and direct all program office calls and visitors as appropriate
Input monthly reports on assigned consumers into ICAMS
Order supplies as needed for the office
Call consumers to remind them of appointments
Connect assigned consumers to transportation resources
Assist consumers with the completion of the intake paperwork
Assisting Physicians/Nurses/CSW's/CM's with consumer care
Maintain the executive calendar
Scheduling doctor's appointments
Checking for Updated Diagnostic Assessments
Checking for Updated Treatment Plans
Checking for Updated Authorizations
Obtaining Mail and Deliveries
Operating the downstairs front door
Scanning/Faxing/Emailing medical records/documentation as needed
Perform other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Bilingual in any language a plus but not required
Qualification
Required
Successful candidate must possess a High School Diploma or equivalent and the ability to type 35-40 words per minute accurately
Candidates must also be proficient in spelling, writing and arithmetic with a working knowledge of computer skills in Microsoft Office and office products
Candidate must be mature and reliable
Potential candidate should be able to multi-task at a fairly rapid pace, remain composed despite demands from multiple sources, seek support when he/she needs it and handle stress in a responsible and healthy way
The successful candidate must be able to develop effective working relationships with the consumer population
Must be self-motivated and able to motivate others
Must be able to relate to individuals making significant life decisions
Must possess strong organizational skills
Must have strong oral and written communication skills
Experience with DC Medicaid/Medicare/Local Dollars is a plus
Must be Dependable -- more reliable than spontaneous
Must be People-oriented -- enjoys interacting with people and working on group projects
Must be Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Must be Autonomous/Independent -- enjoys working with little direction
Must have High stress tolerance -- thrives in a high-pressure environment
Excellent Computer Skills in Microsoft Office and office products
Excellent written and verbal communication skills
Proven ability to for conflict resolutions
Preferred
Bilingual in any language a plus
Company
Volunteers of America Chesapeake & Carolinas
Volunteers of America Chesapeake & Carolinas (“VOACC”) is a faith-based, nonprofit organization whose mission is to inspire self-reliance, dignity, and hope through housing, health and human services.
Founded in 1896
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.2MKey Investors
Kaiser Permanente
2025-01-30Grant· $0.2M
Leadership Team
Russ Snyder
President/CEO
Snyder Russell
President/CEO
Recent News
Maryland Daily Record
2025-09-30
EIN Presswire
2025-07-11
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