CVS Health · 15 hours ago
Helpdesk Specialist, Enterprise Quarantine Sr. Analyst
United States
Full-time
Remote
Entry Level
$47K/yr - $122K/yr
1+ years expCVS Health is focused on building a world of health around every individual, prioritizing safety and quality in their operations. The Helpdesk Specialist Enterprise Quarantine is responsible for providing front-line operational support and issue resolution related to the Enterprise Quarantine Management process, ensuring compliance with regulatory standards.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Providing front-line operational support and issue resolution for all activities related to the Enterprise Quarantine Management process
Ensuring timely triage, tracking, and closure of quarantine events across all business units in alignment with regulatory and corporate quality standards
Acting as the central point of contact between field operations, distribution centers, suppliers, and enterprise serialization/data governance teams to ensure quarantined products and data exceptions are efficiently managed, documented, and resolved
Focusing on monitoring, troubleshooting, and resolving serialization quarantine and traceability exceptions, managing serialization quarantine and exception handling under the Drug Supply Chain Security Act (DSCSA)
Qualification
Required
Minimum 1 year experience with helpdesk operations, ticketing systems, and project management
Proficiency with MS Excel, PowerPoint, and Access
Up to 20% travel may be required
High School Diploma or General Equivalent Development (GED)
Preferred
Strong analytical and problem-solving skills
Effective written and verbal communication
Ability to manage multiple priorities in a fast-paced environment
Familiarity with DSCSA, FDA guidance, and quarantine protocols
Experience with ticketing systems and helpdesk operations
Knowledge of serialization systems and EPCIS data flows
Highly effective verbal and written communication skills
Strong analytical thinking and decision making
Ability to interact with individuals at varying levels within the company
Flexible to adapt to changing requirements
Detail oriented
Strong collaboration/facilitation and consensus building skills
Strong project/time management
Benefits
Affordable medical plan options
A 401(k) plan (including matching company contributions)
An employee stock purchase plan
No-cost programs for all colleagues including wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access and many other benefits depending on eligibility.
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
H1B Sponsorship
CVS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
2026-01-25
Company data provided by crunchbase