Member Services Associate jobs in United States
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The Agora Companies · 14 hours ago

Member Services Associate

positionBaltimore, Maryland, United States
timeFull-time
remoteHybrid
seniorityEntry Level
money$47K/yr - $52K/yr
date1+ years exp

The Agora Companies is a group of affiliated publishing organizations focused on finance, health, and lifestyle. They are seeking a full-time Member Services Associate to support valued members while collaborating with experienced professionals in a dynamic, finance-oriented environment.

Management Consulting
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Growth Opportunities

Responsibilities

Handle inbound and outbound phone calls with subscribers, delivering a responsive, high-quality experience
Manage escalated customer inquiries with professionalism, empathy, and attention to detail
Provide clear, accurate information about our publications, services, and account options
Track and document customer interactions to identify patterns and share actionable insights
Collaborate with editors, marketing, and product teams to stay informed on new offerings and evolving customer needs
Contribute to the customer knowledge base by documenting common issues and solutions
Support and mentor Tier I specialists by modeling best practices in communication and problem-solving

Qualification

Customer service experienceVerbal communicationWritten communicationSolutions-oriented approachProactive mindsetEagerness to learnWork under pressureTeam collaboration

Required

1–2 years of experience in customer service or technical support
Excellent verbal and written communication skills with a customer-first mindset
A proactive, solutions-oriented approach and the ability to stay composed under pressure
The drive to thrive in a fast-paced environment while working both independently and collaboratively
Eagerness to learn, grow, and be coached

Benefits

Medical, vision, and dental insurance plans
401(k) plan with employer matching
Generous vacation time and paid holidays
Casual dress code
Highly flexible environment

Company

The Agora Companies

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At The Agora Companies, we bring bold new ideas, unconventional viewpoints, perspectives and strategies to the global marketplace.
dateFounded in 2001
location
Baltimore, Maryland, USA
people-size501-1000 employees
web-link
https://14west.us/

Funding

Current Stage
Late Stage

Leadership Team

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Bob Compton
CFO
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Pat Brannan CPA CVA MBA
Chief Financial Officer
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Company data provided by crunchbase